KONE Care Solutions 

The KONE Care Premium package is our most comprehensive solution which guarantees that you receive all the great services of our KONE Plus package with the addition of assurances that offer a performance promise to meet specified guidelines for equipment availability, response times, and offers a credit if the requirements are not met.

KONE Care Premium package provides the coverage you need, so you focus on your business:

• Modular Based Maintenance
• Examination and Lubrication
• Adjustment and Repairs
• Major and Minor Components
• Service Requests - Regular Time
• Availability Assurance *
• Assured Response Time
  (Regular and Overtime)
• Annual Audit
• Service Assurance Provision
• Parts Inventory Network
• 24/7/365 Call Center
• Asset Management Planning

Optional

• Service Requests - Overtime
• Testing

With the KONE Care Plus package, you will receive complete maintenance that includes:

With the KONE Care Standard package, you will receive dependable service that includes:

• Examination and Lubrication
• Parts Inventory Network
• 24/7/365 Call Center
• Asset Management Planning

Optional

• Testing

The KONE Care On-Demand package provides you quality service upon your request on a time and material basis.

Contact us to request a quote.

KONE is a world leader in people flow management and has built an impressive portfolio of tools and processes specifically for modernization.  With the KONE Care for Life program, KONE conducts a full analysis of the current installation and prepares a modernization plan to raise the elevator to modern performance, safety, aesthetics and accessibility standards.

KONE offers a family of performance focused service extensions to enhance the performance, reliability and safety of your vertical transportation system.

eOptimum™

Our web-based program lets you see information at any time about the performance and service of your equipment for any specific building, region, or district within your organization.

KRMS™ – Voice (KONE Remote Monitoring System)

KRMS provides instant emergency communication access to a professionally trained call center agent via an ADA compliant elevator phone 24/7.

KRMS – Data (Remote Monitoring System)

A monitoring service that addresses emergy communication needs, safety and equipment operation.

Automatic E-Mail Notification

You stay in the loop on all work performed with our automatic e-mail notifications from our technician's hand-held device.

Answer the questions below about your current service plan and compare the answers to KONE's service solutions.

Then ask yourself who provides the most remarkable service and is the right choice for you.

  What Makes KONE Remarkable? »