KONE Care Solutions 

Every customer and installation has different requirements, so we provide flexible packages that allow you to customize our services to meet your specific needs.

Choose the right KONE Care service package based on the comprehensiveness and services you require by tailoring the package to the specific needs of your building and the people flow in it. This makes it easy to select the right level of KONE services that will benefit your building and the safety and convenience of your passengers.
 
 

The KONE Care Premium package is our most comprehensive solution which guarantees that you receive all the great services of our KONE Plus package with the addition of assurances that offer a performance promise to meet specified guidelines for equipment availability, response times, and offers a credit if the requirements are not met.

KONE Care Premium package provides the coverage you need, so you focus on your business:

  • Modular Based Maintenance
  • Examination and Lubrication
  • Adjustment and Repairs
  • Major and Minor Components
  • Service Requests - Regular Time
  • Availability Assurance *
  • Assured Response Time
    (Regular and Overtime)
  • Annual Audit
  • Service Assurance Provision
  • Parts Inventory Network
  • 24/7/365 Call Center
  • Asset Management Planning

Optional

  • Service Requests - Overtime
  • Testing

* Subject to equipment condition, age, and environment
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