KONE’s ambition is to provide high-quality maintenance services. KONE has developed efficient maintenance processes in order to keep customer’s equipment running nonstop and to ensure the top level service quality. KONE service personnel are equipped with modern technology and they are trained to be ambassadors of KONE.They are professionals who work flexibly in all situations.
KONE Modular Based Maintenance™ is a global standards based maintenance method.
The traditional maintenance programs prevalent in the industry today are generic, calendar-based, and built around simple standards. In contrast, Modular Based Maintenance™ method programs are unique for each unit and takes into account numerous factors during the maintenance plan's development. They're designed from the ground up to deliver performance and maintenance quality.
When a problem arises, KONE Customer Care Center™ agents are available by phone 24/7, ready to dispatch KONE technicians to perform Call-Out and, if the need arises, Entrapment Rescue Services. If the problem requires specialized expertise, the KONE Customer Care Center™ ensures that a specialist in that area is the first to make a service visit, and fix the problem.
KONE supervisors use a dedicated mobile device to optimize their maintenance area and minimize the service technicians’ travel time to the maintenance site. If the maintenance situation changes, this device helps them to react quickly.
KONE service technicians use mobile devices, which provide advanced wireless communication with the KONE Customer Care Center.™ Mobile communication process provides speed and flexibility when dispatching a technician. It also makes sure that the technicians have real-time information at their disposal.