To celebrate its centennial anniversary, KONE organized a global
People Flow Day event in October 2010. The event took place in over 70 locations worldwide, with around 800 KONE employees visiting over a hundred sites around the world. During the day, employees visited hotel, office, medical, public transportation, residential, and retail buildings.
The event gave our employees a great opportunity to step away from their everyday work and see what the company’s vision of offering the best People Flow experience means in practice. Employees traveled to the selected sites to see how people really move in different types of buildings and to meet a customer from one of the target building types.
“I really enjoyed the opportunity to get out of the office and do something different from my day-to-day work. It was great to spend a day talking to customers and end-users, and really thinking from their perspective – it really made the People Flow concept come to life and was an excellent experience,” said Wally Lobegeier, Regional Service Manager for Brisbane, Queensland, Australia.
By observing and talking to both customers and end users, and seeing how people move inside different types of buildings, we gathered valuable information on elevator and escalator end-user experience. The data obtained is now being used to both help develop new solutions and improve existing ones. The aim is to meet the current needs of our customers and end users alike, thereby delivering the best People Flow experience for them.