| Stakeholder group |
Channels of dialogue |
Assessments |
KONE deals with over 400,000 customers worldwide. Our
main customers are builders, building owners, facility managers,
and developers |
Customer meetings and events, constant dialogue through solution support, seminars and conferences, company reports, brochures and magazines, company website |
Annual global customer loyalty
survey, monitoring of sales-related
activities |
| KONE pays wages and salaries to on average 35,000 employees in about 50 countries |
Performance discussions, continuous face-to-face dialogue between employees and managers, European Annual Employee Forum, company intranet, internal employee publications, training events, global learning solutions, innovation creation through Innovation Tool |
Pulse employee survey, annual
performance discussions, Idea
Management System |
| KONE conducts business with almost 22,000 suppliers |
Continuous one-to-one dialogue, Annual Supplier Day for Strategic Suppliers, trade fairs, steering group meetings, supplier workshops |
Annual supplier survey, supplier
performance assessment with
the Supplier Excellence Certification
Program |
| KONE pays dividends to some 30,000 shareholders, ranging from institutional investors and companies to individuals, public institutions, and non-profit organizations |
Management meetings with investors and analysts, dedicated Investor Relations team, annual general meetings, stock exchange and press releases, financial reports, capital markets days, company reports |
Investor relations surveys as well
as actions based on feedback
from shareholders, investors,
and analysts |
| KONE collaborates with authorized distributors and agents in over 60 countries |
Continuous dialogue through daily contacts, regular country visits, distributors' meetings and various support tools |
Customer survey, monitoring of
sales-related activities, and direct
feedback from distributors |
| KONE communicates proactively and openly with representativesof the media |
Press releases, interviews, background briefings, visits, press events, factory tours, publications and magazines,
company website |
Surveys, media analysis, reputation
studies |
| KONE collaborates with educational institutions locally and globally |
KONE International Trainee Program, CEMS and JA-YE Europe in Global Enterprise Project, thesis opportunities,
local internships, participation in recruitment fairs, common projects, guest lectures, participation in research programs |
Most attractive workplace
surveys,
online tracking |
| Society - KONE pays direct taxes, social security, and employer expenses in around 50 countries |
Media coverage, company website, reports, stakeholder
relations |
Sustainability surveys, reputation
studies |