KONE Customer Care Center agents are available to attend the calls 24/7.
KONE Customer Care Center is a helpdesk for reporting technical faults in the elevators, escalators and automatic doors or for requesting other assistance on site.
All service requests are handled professionally. Response and waiting time is constantly monitored and improved.
KONE Customer Care Center personnel answer to service requests and dispatch KONE technicians to perform the Call-Out and entrapment rescue service.