KONE’s ambition is to provide high-quality maintenance services. KONE has developed efficient maintenance processes in order to keep customer’s equipment running nonstop and to ensure the top level service quality. KONE service personnel are equipped with modern technology and they are trained to be ambassadors of KONE.They are professionals who work flexibly in all situations.
KONE Modular Based Maintenance™ is global standards based maintenance method. It ensures equipment’s life time performance and safety and decreases equipment downtime.
KONE Customer Care Center™ agents are available to attend the calls 24/7. KONE Customer Care Center personnel answer to service requests and dispatch KONE technicians to perform the Call-Out and Entrapment Rescue Services. If the problem requires specialized expertise, the KONE Customer Care Center™ ensures that a specialist in that area is the first to make a service visit and fix the problem.
KONE supervisors use a dedicated tool to optimize their maintenance area and minimize the service technicians’ travel time to the maintenance site. If the maintenance situation changes, tool helps them to react quickly.
KONE service technicians use mobile devices, which provide advanced wireless communication with the KONE Customer Care Center™. Mobile communication process provides speed and flexibility when dispatching a technician. It also makes sure that the technicians have real-time information at their disposal.