KONE leads the industry with innovative service offerings that set new standards in service delivery.
Our Field Mobility Tool, an industry first, ensures that you receive confirmation of all work carried out in your building within minutes of it being completed.
KONE was also the first elevator service company to provide its customers with a 24 hour, 7 day Service Centre for rapid response staffed by KONE personnel, a unique calls escalation system, and an interactive web site displaying equipment performance and service delivery data.
Today, KONE’s innovation brings real time information allowing you to respond to your tenants quickly, reduced equipment downtime and the assurance that we did what we said we would do. Just imagine what KONE innovation will do for you tomorrow!
KONE’s innovative Field Mobility Tool has enhanced Risk Management, improved service delivery, and enables us to provide you with real-time information allowing owners and managers to respond to their tenants/customers quickly. It also assists in reducing equipment downtime and provides owners and managers with the assurance that we did what we said we were going to do.
KONE eOptimum™ provides Performance Statistics, Asset Management Information and Billing History on all aspects of elevator, escalator and autowalk maintenance services. With KONE eOptimum™ owners and managers can also customise their reporting to receive it when and how it is needed.
We are committed to minimising the number of stoppages to your equipment. Through our unique computerised system based on predetermined performance criteria, all levels of KONE management are actively involved in minimising faults on your equipment.
KONE Care for Life™ conducts a full analysis of your installation and prepares a modernisation plan to raise your equipment to modern performance, safety (OH&S), aesthetics and accessibility standards.
To suit the modernisation needs identified by the KONE Care for Life™ service, KONE can offer modernisation solutions ranging from individual components through to larger functional solutions and all the way to full replacement solutions for the entire elevator equipment.
If you require assistance with any aspect of your elevator or escalator please contact us.