The team at our Customer Care Centre is ready 24/7 to take your call. Our national call centre system takes in over 10 million service calls a year, and sets the world standard for call handling and technician dispatching.
Your call is answered by staff in our national call centre who know your equipment and your situation. All of our staff is fully committed to providing top-quality, responsive service. Our care centre personnel are professionally trained responders, following systematic procedures to ensure that each call is handled quickly, and resolved successfully. And we are constantly monitoring service quality and response times and working to improve them.
Customer Care Centre
- Available to answer service requests 24/7
- End-to-end process to follow through service requests, from receiving call, to dispatching a technician to site, to successful resolution of the request
- Technicians receive service requests on mobile devices
- Technicians respond immediately, with full knowledge of the problem
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