Hilton Worldwide 

Uninterrupted operations

Hilton chose KONE as a strategic partner largely based
on its maintenance offerings, including factors such
as geographic coverage, response time and program
management.

Safety and quality are top priorities for both companies.
“Hilton’s expectations in terms of equipment maintenance
are clear-cut: “We require a proactive and consistent
approach,” says Vicki Perry, Global Account Director,
Strategic Account Management, Hilton Worldwide.

Customer orientation

Hotel escalators typically access convention areas, which
are open to the public, making them particularly vital in
regard to safety and operation.

KONE’s Modular Based Maintenance™ (MBM) method is
the heart of KONE’s maintenance program, ensuring that
elevators and escalators always operate at peak safety and
performance. MBM guarantees that maintenance is done
on a timely basis to avoid future problems.

Timely maintenance also means it is carried out at times
that minimise inconvenience to hotel guests, meeting
participants, and staff. Some of Hilton Worldwide’s luxury
hotels and full-service hotels expect rapid 24/7 response
time, so Hilton requires full-time call-outs be included as
part of their maintenance contracts. In other categories,
maintenance can be done during low-traffic times in the
middle of the day, for instance.