In safe handsHilton Worldwide, with more than 3,600 hotels, is one ofthe largest global hospitality chains. To help ensure thatits vertical transportation is reliable, Hilton Worldwide has formed a strategic partnership with KONE that includes a variety of maintenance contracts. KONE currently workswith over 400 Hilton Worldwide properties and franchise owners around the globe.
Uninterrupted operationsHilton chose KONE as a strategic partner largely basedon its maintenance offerings, including factors suchas geographic coverage, response time and programmanagement.Safety and quality are top priorities for both companies.“Hilton’s expectations in terms of equipment maintenanceare clear-cut: “We require a proactive and consistentapproach,” says Vicki Perry, Global Account Director,Strategic Account Management, Hilton Worldwide.Customer orientationHotel escalators typically access convention areas, whichare open to the public, making them particularly vital inregard to safety and operation.
KONE’s Modular Based Maintenance™ (MBM) method isthe heart of KONE’s maintenance program, ensuring thatelevators and escalators always operate at peak safety andperformance. MBM guarantees that maintenance is doneon a timely basis to avoid future problems.Timely maintenance also means it is carried out at timesthat minimise inconvenience to hotel guests, meetingparticipants, and staff. Some of Hilton Worldwide’s luxuryhotels and full-service hotels expect rapid 24/7 responsetime, so Hilton requires full-time call-outs be included aspart of their maintenance contracts. In other categories,maintenance can be done during low-traffic times in themiddle of the day, for instance.
KONE does a great job in communicating with the local hotel management teams, says Vicky Perry, Global Account Director,
Hilton Worldwide. Their maintenance
programs are flexible and specifically tailored to each of our hotel’s requirements.
What is People Flow®?
People Flow means people moving smoothly, safely, comfortably, and without waiting in and between buildings.
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