Schiphol airport faces new challenges as the number of transfer passengers continues to grow. People want to move through the terminals quickly and easily, especially when they’re traveling with children and heavy suitcases.
KONE InnoTrack™ requires no pit. All of the operating components are located in the balustrade or in the 20 cm (7.9 inches) slice under the unit. Weighing 1/3 of a conventional autowalk, it can be installed on an existing floor or an upper floor without disturbing the equipment in the floor. KONE InnoTrack™ can be flexibly lengthened, shortened, or reinstalled elsewhere when passenger flows change.
Schiphol Group has a clear vision: improve customer experience at their airports while at the same time reduce life-cycle costs. This is a challenge requiring top contractors. Schiphol Group selected KONE as its key maintenance provider for all Schiphol airports in the Netherlands, including Amsterdam Airport Schiphol, the fourth largest in Europe.
In 2005, KONE began servicing third-party equipment in addition to its own elevators at Schiphol Airport. After moving to a 24/7 year-round service model, KONE took over the entire equipment portfolio at the airport becoming the single service provider for elevators, escalators, doors, baggage systems and more.Service performance is evidence of the commitment. Reliable operation of equipment is crucial for airports where any disruption in traffic flows can have a major impact on the entire airport. An on-site team that has extensive knowledge of all installations means KONE can get service personnel and materials to the right location in no time. “We can be anywhere in the airport within 30 minutes,” emphasizes Michiel Bos, Schiphol Account Manager at KONE.
Schiphol and KONE work together on improvements by sharing visions, innovations and insights. “Without customer expertise, you cannot be a good supplier. With the right installation and right maintenance, you get the right functionality,” says Jos Scheffelaar, Department Manager for Schiphol Terminal Real Estate.“We can respond quickly as well as advise on future investments, offering solutions based on the life-cycle costs and the underlying causes of call outs,” adds Bos. KONE presented its KONE InnoTrack™ solution that would means savings in construction, space and energy, not to mention freedom in locating autowalks. “But most of all, their trust in KONE and its international support team led them to choose our solution,” recalls Bos.
Trust in the futureWith a strong relationship based on quality performance comes a lasting confi dence. “We are looking at the bigger picture, and offering a long-term partnership,” remarks Bos. “Our transparent operations and open book policy mean there are no surprises for Schiphol. They know exactly what we do and why.” “We must optimise the accessibility and safety of all assets in our maintenance contract,” remarks Scheffelaar. “We face the challenge of providing smooth connections for the passengers as well as getting our money’s worth for Schiphol Group. Together with KONE, we believe this is an opportunity that we can benefi t from.”
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About the Amsterdam Airport Schiphol
• Flow: 45 million passengers yearly, 123,300 passengers daily• Land area: 11.2 sqkm
About the InnoTrack™ autowalk
• In operation since: 2007 • Number of units: 6 • Total length: 6 x 60 meters (19.7 x 196.8 ft) • Pallet width: 1400 mm (55.1 inches) • Speed: 0.65 m/s
About the maintenance
• KONE Care™ Maintenance Service in multiple airports of the Schiphol Group in the Netherlands • Maintenance for over 1180 installations including: - 180 elevators - 56 escalators - 87 autowalks - 857 doors - Other customer-specific solutions
What is People Flow®?
People Flow means people moving smoothly, safely, comfortably, and without waiting in and between buildings.
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