The escalators were initially installed by O&K in 1990. KONE acquired O&K in 2000 and have managed the service contract since then.
KONE provide maintenance contracts to the escalators in Cabot Place in Canary Wharf.
It was the customers preference to continue the relationship with KONE (after the manufacture and installation of units), due to the expertise and product knowledge KONE were able to provide on the equipment.