KONE’s vision is to be an expert in transporting people through buildings smoothly, efficiently and in a safe manner without waiting. To gain deeper insight into what this vision means in practice, KONE holds an annual People Flow Day around the world.
KONE’s People Flow Day is designed to bring us closer to users and our customer. Teams of KONE employees act as researchers, talking to customers, interviewing the public, making on-site observations and filling in questionnaires. By studying exactly how, where and why people move in buildings during a typical weekday, employees gathered first-hand information on both the user and customer experience.
The People Flow Day activities are focused on either visiting an existing building to observe users or meeting a customer in six different types of buildings hotels, offices, medical facilities, transport hubs, residential buildings and retail premises.
KONE Ireland participated in this event for the first time in 2011. A selection of KONE employees visited sites at Victoria Square Shopping Centre, Belfast and St Stephen's Green Shopping Centre, Dublin to monitor the People Flow situation.