The team at our Customer Care Centre is ready 24/7 to take your call. Our global call centre system takes in over 10 million service calls a year, and sets the world standard for call handling and technician dispatching.
Your call is answered by trained staff in one of our local call centres based in Belfast and Dublin who speak your language, know your equipment and your situation. All our staff are fully committed to providing top-quality, responsive service. Our Care Centre personnel follow systematic procedures to ensure that each call is handled quickly, and resolved successfully. We are constantly monitoring service quality and response times and working to improve them.
Customer Care Centre
- Available to answer service requests 24/7
- End-to-end process to follow through service requests, from receiving call, to dispatching a technician to site, to successful resolution of the request
- Technicians receive service requests on mobile devices
- Technicians respond immediately, with full knowledge of the problem
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