Safety tips for lift and escalator passengers
Putting these tips into practice can help improve the safety, reliability and performance of your equipment.
- In case of a fire or other emergency, use stairs instead of the lift
- Parents should accompany children at all times and discourage them from playing in or around the lifts.
- Passengers should keep away from the lift doors. Those travelling with children should hold their hands, and pets should be kept close on a lead.
- If you notice something unusual in the lift such as sounds, smells, or malfunctions in the lighting system, call your local KONE Customer Care Centre to schedule an inspection.
- In the event a passenger gets trapped in a lift, remember that elevator cars have sufficient ventilation and plenty of oxygen. Call the KONE Customer Care Centre for immediate assistance.
Safety tips for facility management
What to do if an elevator stops operating?
In some cases, performing a few simple checks can help you get equipment back into operation quickly.
- If a problem is reported, confirm the situation and then call the KONE Customer Care Centre.
- Make sure that there are no obstructions at the doors.
- Check that none of the buttons in the Lift car are stuck.
- Have a qualified person to check if there is a tripped breaker on the main power supply.
For immediate assistance, contact KONE Customer Care Centre:
Belfast: +44 (0)28 90 735900
Dublin: +353 (0)14296 200
Did you know?
- Problems can often be solved before passengers are even aware of them. The KONE Remote Monitoring Services provide a direct connection to your local KONE Customer Care Centre in the event of a malfunction.
- KONE Care for Life™ analysis provides a thorough assessment of your lift or escalator, including its safety.
Read more about our maintenance packages »