At KONE, safety has always been a priority area. The safety of elevator and escalator users can be substantially improved by several means. Elevators that stop precisely at the landing floor level make it safer for passengers to enter and exit. Automatic elevator doors that remain open longer can also improve safety. In elevators, safety can also be improved by a two-way communication system to the service center which operates around-the-clock. The KONE Remote Monitoring Service™, for example, automatically alerts the KONE Customer Care Center™ in the event of a malfunction.

Here are some basic rules for a safe and comfortable ride.

Elevators 

Following should be taken into regard when using elevators:

• Press only the UP or DOWN button. This is the quickest way of getting an elevator to arrive.
• When elevator doors start closing, stand clear of them. Be extra careful with children.
• In modern elevators built-in safety devices will prevent an elevator from moving if it is overcrowded. As soon as the overload is removed, the elevator will resume normal operation.
• If the elevator does not align exactly with the floor of the landing, step over the gap to avoid tripping.
• If the elevator stops between landings, stay calm. Press the alarm button and wait for instructions from the rescue personnel.
• Elevators are designed so that there will always be sufficient air. If it feels warm in the car, it is just the passengers’ body heat. Many elevators have emergency lighting. Never attempt to force your way out of the car. Emergency power systems can be designed to bring elevators automatically to the next floor, which is experienced as a slow movement. This is normal.
• If there is a fire or an imminent danger of fire, do not use elevators. Use the emergency staircase and follow the instructions of rescue personnel.

Escalators

Following should be taken into regard when using escalators:

• Baby carriages, strollers, shopping carts and wheelchairs are safer transported using elevators.
• Transport volume goods using elevators.
• Hold on to the handrails when boarding and riding. Hold small children by the hand so they do not fall in case of jolts or a stop.
• Do not sit on the steps, handrail or balustrades, to avoid overbalancing or getting parts of your clothing or your body caught. Never allow anyone to play on escalators.
• Avoid unnecessary use of the emergency stop button, as a stop may cause passengers to fall forward.
• When arriving on landings, move swiftly out of the way of others to make travel safer for them.
• Make sure your shoes do not touch the skirting on the sides. Pay particular attention to children.
• Remember that an escalator is a moving device. Do not unnecessarily stay in its vicinity. That way travel will be safer and more comfortable for you and for others.

Moving walks

There are horizontal and inclined moving walks.

• When stepping on or off, adjust your walking speed to that of the autowalk to reduce the risk of falling.
• Hold on to the handrails when boarding and riding. Hold small children by the hand so they do not fall in case of jolts or a stop.
• Never sit on an autowalk or its handrail, to avoid overbalancing or getting parts of your clothing or your body caught. Never allow anyone to play on autowalks.
• Keep children away from the emergency stop button, as a stop may cause passengers to fall forward.
• When the autowalk ends, move swiftly out of the way of others to make travel safer for them.
• Remember that an autowalk is a moving device. Do not unnecessarily stay in its vicinity. That way travel will be safer and more comfortable for you and for others.

Automatic building doors

Automatic doors are there to simplify your entrance/exit. Please regard following:

• Do not attempt to walk or drive through a building door until it has completely opened. Similarly, do not attempt to hurry through a doorway if the door is closing.
• Smaller access doors in large building doors usually have high thresholds. Beware of tripping.
• Never try to forcibly prevent the movement of a building door. This may cause injury to you and damage the door mechanism.
• Keep body parts and clothing clear of any moving parts.
• Make sure the power is cut off from a building door before operating it manually.
• In case of power failure, do not attempt to move a heavy door. It may cause personal injury. Most modern building doors are equipped either with a normal opening device with instructions or by automatic power back-up.
• Move swiftly through doorways. Do not unnecessarily stay in the vicinity. Standing in a doorway may go unnoticed by human presence detectors and the door may try to close on you.