FlexibleA unique maintenance plan is developed for each project, based on the equipment type, usage, number of floors and legal requirements.
ReliablePreventive maintenance is designed to solve problems before they occur, to prevent downtime. Maintenance is performed for predefined technical modules at correct intervals.SafetyKONE Care CTU performs safety and performance inspections during construction time. Faster handoverKONE handles safety and performance inspections, and coordination with authorities, to speed up handover.
How it works
The KONE Care™ CTU maintenance package includes Modular Based Maintenance™ and the KONE Customer Care Center™. Customers can further enhance the solution with the optional Voice Link Service or additional KONE Care services, which are invoiced separately.
KONE Modular Based Maintenance™ KONE Modular Based Maintenance™ (MBM) is a preventive maintenance method that enables us to design a maintenance profile and schedule specifically for your project. KONE Customer Care Center™ The KONE Customer Care Center is a 24/7 helpdesk for reporting technical failures and requesting other assistance. It can be contacted by phone, email, or the Voice Link in the elevator car. Voice Link Service™ The KONE Voice Link Service™ enables two-way voice communications between a passenger in the elevator and a KONE Customer Care Center™. Call-out serviceThe Call-out Service solves unexpected equipment failures. The KONE Customer Care Center™ dispatches a technician to the site.Service RepairThe Service Repair fixes malfunctioning equipment or damaged components. Cleaning ServiceThe Cleaning Service keeps the equipment clean and free of obstructions during construction time. Training ServiceThe training service trains staff in the safe and reliable operation of the equipment, improving safety and reducing breakdowns.
What is People Flow®?
People Flow means people moving smoothly, safely, comfortably, and without waiting in and between buildings.
Follow us on