For the past 18 years, KONE has met that goal through its fullservice contract with Swissôtel in Chicago. It is not only important to the overnight guests but also to the hotel staff serving the customers. KONE has provided the Swissôtel with minimized down time and disruption of the operations.
A technician dedicated to the hotel property provides 24 hours of scheduled inspections and maintenance every week so that issues are resolved before a problem can occur. The continuous and proactive maintenance and service delivered by dedicated KONE technicians has guaranteed Swissôtel a pleasant and easy way to serve the clients of its world-class hotel.