The team at the KONE Customer Care Centre is ready 24/7 to take your call. Our national call centre system takes in over 10 million service calls a year, and sets the world standard for call handling and technician dispatching.
Your call is answered by staff in our national call centre who know your equipment and your situation. All of our staff are fully committed to providing top-quality, responsive service. Our care centre personnel are professionally trained responders, following systematic procedures to ensure that each call is handled quickly, and resolved successfully. We are constantly monitoring service quality and response times and working to improve them.
KONE Customer Care Centre
- Available to answer service requests and emergency calls 24/7
- End-to-end processes ensure the follow through of service requests, from receiving a call, to dispatching a technician to site and to the successful resolution of the request
- Technicians receive service requests on mobile devices
- Technicians respond immediately, with full the knowledge of the problem
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