Safety tips for elevator and escalator passengers
Putting these tips into practise can help improve the safety, reliability and performance of your equipment.
- In case of a fire or other emergency, use stairs instead of elevators.
- Parents should accompany children at all times and discourage them from playing in or around the equipment.
- Passengers should keep away from the elevator doors during the ride. Those travelling with children should hold their hands, and pets should be kept close on a leash.
- If you notice something unusual in the elevator, such as sounds, smells, or malfunctions in the lighting system, call your local KONE Customer Care Centre to schedule an inspection.
- In the event a passenger gets trapped in an elevator, remember that elevator cars have sufficient ventilation and plenty of oxygen. Call the KONE Customer Care Centre for immediate assistance.
Safety tips for facility management
In some cases, performing a few simple checks can help you get equipment back into operation quickly.
What to do if an elevator stops operating?
- If a problem is reported, confirm the situation and then call the KONE Customer Care Centre.
- Make sure that there are no obstructions at the doors.
- Check that none of the buttons in the elevator car are stuck.
- Have a qualiﬁed person check if there is a tripped breaker on the main power supply.
Did you know?
- Problems can often be solved before passengers are even aware of them.
- KONE Care for Life™ analysis provides a thorough assessment of your elevator, escalator or building doors, including its safety.
Read more about our maintenance packages »