Every purchase decision boils down to one single question about the product: how you feel about it? Also in the case of elevators and escalators, it is the user experience that makes the difference.
This is why KONE places the user at the heart of everything. User experience tells us how people feel when interfacing with technology, and this drives the development of KONE solutions. All KONE designs undergo extensive usability studies. KONE compiles user profiles to figure out how to best serve different kinds of people and business segments. Evidence shows that conscious decisions about details such as the size of an elevator car or the speed of an escalator simply generate more revenue for customers.
User experience is a dimension of People Flow™, the science of transporting people in buildings smoothly, efficiently and safely. KONE offers its customers a complete range of People Flow solutions – escalators, elevators, autowalks and automatic building doors as well as maintenance and modernization. By understanding the needs of various user groups, KONE is able to offer its customers solutions that, in turn, best serve their business objectives.