Passenger safety 

Elevators and escalators are among the safest modes of transport in the world. For KONE safety is always top on mind. Here are some basic rules for a safe and comfortable ride.

Elevators 

Following should be taken into regard when using elevators:

  • Press only the UP or DOWN button. This is the quickest way of getting an elevator to arrive.
  • When elevator doors start closing, stand clear of them. Be extra careful with children.
  • In modern elevators built-in safety devices will prevent an elevator from moving if it is overcrowded. As soon as the overload is removed, the elevator will resume normal operation.
  • If the elevator does not align exactly with the floor of the landing, step over the gap to avoid tripping.
  • If the elevator stops between landings, stay calm. Press the alarm button and wait for instructions from the rescue personnel.
  • Elevators are designed so that there will always be sufficient air. If it feels warm in the car, it is just the passengers’ body heat. Many elevators have emergency lighting. Never attempt to force your way out of the car. Emergency power systems can be designed to bring elevators automatically to the next floor, which is experienced as a slow movement. This is normal.
  • If there is a fire or an imminent danger of fire, do not use the elevators. Use the emergency staircase and follow the instructions of the rescue personnel.

Escalators

Following should be taken into regard when using escalators:

  • Never allow anyone to play on escalators.
  • Prams, pushchairs, shopping carts and wheelchairs are safer transported using elevators.
  • Transport volume goods using elevators.
  • Hold on to the handrails when boarding and riding. Hold small children by the hand so they do not fall in case of jolts or a stop.
  • Do not sit on the steps, handrail or balustrades, to avoid overbalancing or getting parts of your clothing or your body caught.
  • Avoid unnecessary use of the emergency stop button, as a stop may cause passengers to fall forward.
  • When arriving on landings, move swiftly out of the way of others to make travel safer for them.
  • Make sure your shoes do not touch the skirting on the sides. Pay particular attention to children.
  • Remember that an escalator is a moving device. Do not unnecessarily stay in its vicinity. That way travel will be safer and more comfortable for you and for others.