If you have any questions about KONE Spares in general please contact GSS Direct Sales Customer Service.


At KONE Spares we are committed to providing our customers with the highest quality in spare parts for elevators, escalators and building doors. We understand the importance in the after sales market of spare parts supply.


KONE Spares offers a comprehensive variety of replacement parts for the industry. Our product portfolio includes spare parts for KONE, O&K, Montgomery, Fiam, Westinghouse, Schindler, Otis, Thyssen and many other brands. If you cannot find the part you are looking for in our on-line system, please contact us directly.


KONE Spares offers a wide range of goods and services including:


No delays, no searching for the right contact – we are happy to be at your service. No tedious leafing through a number of catalogues. Our KONE spares web-application includes all the standard spares with illustrations, even incorporating a sophisticated spares guidance system. This makes finding what you are looking for very easy. Using the on-line spare parts catalogue, your technician is able to determine the spares needed on the spot and, therefore, merely needs to advise us of the material number on the order. Thus, a fast integrated ordering process is ensured, including the possibility to see on-line availability and pricing information. Please contact us directly if you have any queries or want to make any improvement suggestions. E-mail us at gss.directsales@kone.com We hope your visit to our KONE site will be productive and enjoyable.

How to order

• IN WRITING:
KONE Industrial Ltd
GSS Global Spares Supply
Customer Service, direct sales
Kuumolankatu 1
P.O. Box 674
FI-05801 HYVINKÄÄ
FINLAND

• BY E-MAIL: GSS.DirectSales@kone.com

How do the spare parts get to our customers?

Orders received by 1:00 pm CET daily for materials in stock in our warehouse will be shipped the same day. For articles not in stock in our warehouse our customer service in KONE Spares (GSS) will propose a certain delivery time. These proposed delivery times are non-binding, although KONE Spares will measure its own performance in relation to this proposed delivery time (service level performance).
Our fundamental principle is being able to assist our customers as fast as possible, regardless of whether they are internal or external. We fully understand that availability of spare parts is the most important issue in the after sales market.
Our inventory control system (SAP R/3) regularly evaluates the minimum inventory and lot-size determination. Regular evaluations guarantee that we always have the right materials available for our customers.
We use UPS for shipping our parts to customers. Being our in-house supplier, UPS`s system is fully integrated into our website, allowing our customers to track their shipments directly from our site.
Our customers know from experience that the staff at KONE Spares (GSS) always help as quickly as they can.

Meet the staff

It is a pleasure to welcome you to our site. KONE Spares (GSS) is a newcomer in the spares industry, but nevertheless we have more than 10 years of experience with our internal customers. KONE Spares has experienced tremendous growth year after year by focusing on consistently exceeding the expectations of our valued customers. We are very excited about what we do and are looking forward to hearing from you. Meet our GSS customer service department…

Tomi Kujansuu


Function: Manager GSS Direct Sales and Pricing

Tomi has a background in automation engineering and in the telecommunication power business. With over 20 years' of experience in different tasks, Tomi educated himself towards sales and marketing and became responsible for key accounts, direct customers, partners and distributors in the EMEA area and Asia. Tomi’s latest area of responsibility was in product management where he worked as Product Solution Manager, leading product development projects, training and supporting sales and marketing. He joined KONE GSS at the beginning of 2010 looking for a new challenge. His goals are to continue consistent pricing and to develop the elevator, escalator and door business together with you.

Päivi Vuorela


Function: Customer Service Direct Sales

Päivi joined KONE Direct Sales team in 2010.

Tanja Ruohonen


Function: Customer Service Direct Sales

Tanja has worked in the global paper business since 1999, focusing on order handling and customer service. Seeking new challenges, Tanja moved to KONE in 2008 and looks forward to serving you!