KONE Sustainability Report 2017

KONE 2017 | SUSTAINABILITY REPORT Materiality analysis 14 SUSTAINABILITY FOCUS AREAS AND MATERIAL TOPICS KONE’s sustainability reporting follows the Global Reporting Initiative’s (GRI) G4 guidelines. In 2016, we conducted a mate- riality assessment to update our sustaina- bility focus areas and topics. Those were aligned with new KONE’s strategy, “Win- ning with customers”. The identified topics are ranked in regards to their impact on our value chain, business implications and stakeholder inter- est. This report is structured to correspond with the focus areas, and the results of the materiality analysis and prioritization are presented in the chart below. Please see kone.com/sustainability for more detailed information about how we identified the material topics. Global governance and compliance, risk management, stakeholder engage- ment and proactive communications form the basis of our sustainability framework. These topics cut across all four focus areas, reflecting our continuous efforts towards effective global enforcement and transpar- ency in our communications. Driving innovation and improving resource efficiency At KONE, innovations in urban development have an important role in tackling issues such as social progress, economic prosper- ity and climate change. For example today’s cities take up about 2% of the world’s land mass, but account for 75% of global energy consumption and 80% of manmade carbon emissions. Reducing the impact urban areas make on the environment is essential for a more sustainable future. Providing the most sustainable offering Elevators, escalators and automatic building doors are everywhere in urban areas, and the safety of the millions of people who use them is our first priority. In addition, the quality and eco-efficiency of our solutions is critical. Quality is embedded in everything we do, as we strive to deliver the best cus- tomer and user experience. Smart and eco-efficient solutions are a must in com- batting climate change and for sustainable and smart urban developments. DRIVING INNOVATION AND IMPROVING RESOURCE EFFICIENCY • Deep understanding of customer needs • Sustainable innovations and business models • Resource efficiency • Low-carbon operations PROVIDING THE MOST SUSTAINABLE OFFERING • Customer satisfaction • Product and service quality • End user safety and accessibility • Energy efficiency of solutions and life cycle thinking BE A LEADER IN SUSTAINABILITY Sustainable social, environmental and economic performance Global governance & compliance Risk management Being the best employer and attracting talent One of our strategic targets is to make KONE a great place to work. We strive to maintain a safe and healthy working envi- ronment and foster a collaborative culture, where people are motivated to develop their competencies and deliver the best results. We see diversity as a strength and prohibit discrimination of any kind. Enabling our partners and societies to prosper KONE directly contributes to economic development in the countries where we operate. In addition, we work with approx- imately 20,000 suppliers who provide us with raw materials, components and mod- ules, and logistics and installation services. As a responsible corporate citizen and business partner, we are committed to making a positive impact throughout the whole value chain.