KONE Sustainability Report 2017

Sustainability at KONE At KONE, sustainability is embedded in our organizational cul- ture. It is how we treat each other and our stakeholders, how we take the environment into account in all of our actions, and how we foster economic performance now and in the future. Our vision is to deliver the best People Flow® experi- ence. Sustainability is a source of innovation and a competi- tive advantage for us. KONE is committed to conducting our business in a responsible and sustainable way and we expect the same commitment from our suppliers. Read more about our approach to sustainability at kone.com/sustainability CONTENTS Interview with the Chairman and the President and CEO.................................................. 4 Sustainability key figures in 2017.................................. 6 Value creation................................................................ 8 Strategy and megatrends............................................ 10 Managing sustainability. ............................................. 12 Stakeholder engagement and communications. ........ 13 Sustainability focus areas and material topics.............. 14 Driving innovation and improving resource efficiency....................................................... 16 Providing the most sustainable offering...................... 26 Being the best employer and attracting talent............ 34 Enabling our partners and societies to prosper........... 38 Reporting scope.......................................................... 44 Independent assurance report. ................................... 45 GRI index..................................................................... 46