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SUMMARY
Challenge
n
To guarantee smooth people flow in both the corporate
offices and the shopping mall, serving the needs of
corporate personnel, shoppers and floating staff.
n
To keep downtime to a minimum, with a target of
100% equipment availability.
Solution
n
A team of four KONE technicians is on call 24/7 for
rapid on-site assistance.
n
Routine preventive maintenance keeps equipment in
prime working order.
n
The customer receives attentive, personalized service.
Satisfaction is tracked and followed up in meetings.
FAST FACTS
Arcos Bosques Torre 1
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Completed: 1996
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Height: 161.5 m
n
Floors: 36
n
Architect: Teodoro González
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Building owner:
Multiple stakeholders
n
Property manager:
Sandra Mendoza,
Alberto Ramón Hernandez
KONE Solutions
n
64 KONE elevators
n
35 KONE elevators
n
KONE Polaris™
Destination Control System
n
KONE Care™
Maintenance Service