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KONE 2015 | SUSTAINABILITY REPORT
MATERIALITY ANALYSIS
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SAFETY
1
Safety of products and services
2
Occupational safety and well-being
3
Subcontractor safety
Why material?
Elevators, escalators and automatic
building doors are everywhere and the safety of the
millions of people who use them is our first priority,
along with the safety of our employees. KONE employs
some 50,000 people and works with thousands of
subcontractors globally. At the end of the day, we want
everyone to return home injury-free.
Targets:
Our ultimate goal is zero accidents – for all of our
employees, partners, and the users of equipment made
or serviced by us. Achieving this target means integrating
safety into our corporate strategy: it is one of our high
priority areas.
ENVIRONMENT
4
Low-carbon solutions and operations
5
Resource efficiency
6
Water use
Why material?
Today’s cities take up about 2% of the
world’s land mass, but account for 75% of global
energy consumption and 80% of manmade carbon
emissions. Reducing the impact urban areas make on
the environment is essential for a more sustainable
future. This is a challenge that has driven us to develop
numerous eco-innovations over the past decades.
Targets:
Our long-term environmental objectives are to
further improve the eco-efficiency of our solutions, and
modernize existing elevators, escalators, and automatic
building doors to make them more energy efficient.
We aim to further reduce the adverse environmental
impact of our operations, particularly with regard to our
operational carbon footprint as well as energy, material,
and water efficiency.
QUALITY
7
Quality of products and services
8
Customer satisfaction
Why material?
Quality is one of KONE’s high priority
areas and it is of utmost importance in our daily work.
It is embedded in everything we do, from customer
interaction and product planning all the way to the
services we offer.
Targets:
Our objective is to deliver the best customer
and user experience. Quality plays a fundamental role in
achieving this goal. Our aim is to delight our customers
with consistently high quality.
CREATINg ADDED VALUE FOR STAKEHOLDERS
12
Economic performance
13
Community involvement
14
Ethical business practices
Why material?
KONE directly contributes to the economic
development of the over 60 countries in which we
operate. As a responsible corporate citizen, we are
committed to making a positive contribution to these
communities. Our global presence makes it crucial for us
to ensure that we have clear rules and guidance in place
when it comes to ethical business practices.
Targets:
Our objective is to develop our business in a
profitable and in an ethically and socially responsible
manner throughout our entire value chain.
OUR PEOPLE
9
Competent management and employees
10
Employee engagement
11
Diversity and equal opportunity – Non
discrimination
Why material?
We want KONE to be a great place to
work, and to inspire, engage, and develop our employees
to deliver great results. Our employees have the right to a
safe, healthy working environment where discrimination
is prohibited and personal well-being is promoted
Targets:
We want KONE to be a great place to work – this
is one of our strategic targets. Our personnel strategy
aims to ensure the availability, engagement, motivation,
and continuous development of employees.
SUPPLY CHAIN
15
Supply chain excellence
16
Supply chain compliance
Why material?
We work with approximately 20,000
suppliers who provide us with raw materials, components
and modules, and logistics and installation services – not
to mention other suppliers who provide us with indirect
materials. Without them, we could not provide high-
quality products and services to our customers.
Targets:
We want to develop the best supply chain in the
industry, a goal that entails the continuous analysis and
improvement of the quality of everything we do.