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KONECASE
5-STAR
SERVICE
DOWN UNDER
12
| PEOPLE FLOW
T
he Citigroup Centre at
2 Park Street is a landmark
skyscraper in the heart of
Sydney, Australia. Safe,
reliable elevators are a
vital part of the commute for the
lawyers, bankers, realtors and other
professionals working in this premium
office tower. An on-site KONE service
team ensures this commute is a
pleasant one.
KONE installed 26 elevators to
the Citigroup Centre at the start of
the millennium.
In 2011, KONE acquired the service
contract through a competitive tender
process. Quality of service was one
of the key criteria for the selection.
Significant repair work was needed
to return the equipment to KONE
specifications. The reliability and
performance of equipment has
since improved considerably and
the number of passenger call-outs
has decreased.
Timely preventive maintenance
is crucial to fixing potential faults
before they cause downtime. At the
Citigroup Centre, KONE provides its
KONE Care™ Maintenance Service
solutions. The tailored plan includes
the KONE Clinica™ module, where
a specialist investigates the cause
of recurring problems and defines
corrective actions. KONE also has
technicians on site from 7 am to
7 pm weekdays to ensure the
equipment operates at peak
performance.
In the customer’s latest annual
review of the site, KONE received
the highest possible rating: five stars!
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PHOTO
LISA PEARL TAPPIN