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KONE 2013 | CORPOR ATE RESPONSIBILIT Y REPORT
OUR STR ATEGY
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We operate through
more than 1,000 offices
in some 50 countries
around the world.
We have seven global
production sites located
in our main markets, as
well as eight global R&D
centers. In addition,
KONE has authorized
distributors in close to
100 countries.
Delivering the best People Flow
experience
KONE’s vision is to create the best People Flow
experience which means enabling people
to move smoothly, safely, comfortably, and
without waiting in and between buildings. Our
strategy is to differentiate by delivering the best
user and customer experience with innovative
People Flow solutions.
Elevators, escalators, and automatic doors
should operate correctly and be integrated
seamlessly with a building’s other systems.
Different types of buildings have different
uses, traffic patterns and flows of people.
How, when and by whom a building is used
determine the optimal location, quantity and
type of equipment required at the site. We
have extensive knowledge of and expertise
in understanding different environments and
their functionality.
Once the equipment is installed, we provide
maintenance solutions that ensure smooth
operation and, when appropriate, offer
modernization solutions for aging equipment.
We are committed to helping our customers
achieve the best people flow experience at
every stage of their building’s life cycle.
We conduct systematic studies of how people
move and what they need when they are
traveling within a building. This way we gain a
deep understanding of how our solutions can
deliver the best possible user experience.
Development programs support our
vision and strategy
We measure our progress toward our vision
with strategic targets. In 2013, these targets
were serving increasingly loyal customers,
making KONE a great place to work, leading
the industry in profitable growth, and
providing the best user experience.
KONE’s efforts to meet its strategic targets
are supported by development programs
that are designed to help us turn our strategy
into reality. These programs are reviewed
and redefined at regular intervals in response
to both achievements and changes in the
business environment. We have also high-
priority areas that are of utmost importance in
our daily work. These are safety, quality and
simplification. The development programs and
strategic targets are founded on our core values
of delighting the customer, energy for renewal,
passion for performance, and winning together.
KONE’s strategic targets were
updated in 2014. One of them
is Leader in sustainability.
Read more at
www.kone.com/strategy