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KONE 2015 | SUSTAINABILITY REPORT
STRATEgY AND MEgATRENDS
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TURNINg OUR VISION INTO REALITY
From low-rise buildings to the world’s highest
skyscrapers, or the demands of shopping malls,
hotels, airports and transit hubs, to cruise ships,
stadiums and concert halls, KONE remains
focused on delivering the best People Flow®
experience, and we are proud to serve some
of the world’s most well-known buildings and
urban complexes.
Our job is to make the best of the world’s
cities, buildings and public spaces, because
we believe that cities are part of the solution
for a better future. At KONE, our mission is to
improve the flow of urban life.
Through more effective People Flow, we make
it possible to live and work in taller, smarter
buildings and together with our partners and
customers we help cities to become better
places to live in.
The world’s cities are constantly growing and
around 200,000 people move into cities every
day. Our equipment moves over 1 billion users
each day, with over 1 million elevators and
escalators in our service base. All this, while
serving more than 400,000 customers around
the world.
With this kind of growth and change
happening around the world, delivering
the best People Flow experience means
understanding different types of buildings
and the purposes they serve. How, when,
BRINgINg OUR INSIgHTS TO
PEOPLE FLOW
At KONE, our vision is to deliver the
best People Flow® experience. This
means we make sure that the people
who use our products and services, the
people who live in towns and cities,
can move around more easily, more
effectively and have more enjoyable
experiences.
and by whom a building is used determines
the optimal location, quantity and type
of equipment required at the site. Over
the decades, we have amassed extensive
knowledge and expertise on different
environments, their functionality and how
they are connected. At KONE, we provide
Ease, Effectiveness and Experiences to users
and customers, over the full life cycle of
buildings.
Strategic targets
Our strategic targets lead the way towards
our vision. We aim to have the most loyal
customers, be a great place to work, grow
faster than the market, have the best financial
development in our industry and be a leader
in sustainability. Our development programs
are designed to help us turn our strategy
into reality and support our efforts to meet
our strategic targets. In addition, we give the
utmost importance to two high-priority areas in
our daily work. These are safety and quality. Our
development programs and strategic targets are
founded on KONE’s core values of delighting
the customer, energy for renewal, passion for
performance, and winning together.
The world we live in
The direction and shape of the global elevator
and escalator industry are driven by four
megatrends: urbanization, demographic
change, the increasing importance of safety,
and concern for the environment.