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CONTENTS
Letter from the Chairman of the Board......................... 4
Letter from the CEO...................................................... 5
Key figures 2013........................................................... 6
Our strategy.................................................................. 8
Megatrends and our solutions ...................................... 9
Innovations ................................................................. 10
Managing sustainability .............................................. 12
Materiality analysis...................................................... 14
Economic responsibility .............................................. 16
Environment ............................................................... 20
Delivery chain ............................................................. 32
Safety .......................................................................... 36
Our people ................................................................. 40
Reporting scope.......................................................... 46
Independent assurance report .................................... 47
Global Reporting Initiative index................................. 48
Corporate responsibility at KONE
At KONE corporate responsibility is embedded in our
organizational culture. It is how we treat each other and
our stakeholders, how we take the environment into
account in all of our actions, and how we foster economic
performance now and in the future. It is in the end user and
customer focus of our vision to deliver the best People Flow®
experience. We see sustainability as a source of innovation
and a competitive advantage. KONE is committed to
conducting our business in a responsible and sustainable way
and we expect the same commitment from all our partners.
Read more
about our approach to sustainability at
www.kone.com/responsibility