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Supplier invoicing
You can send electronic invoices to KONE through structured e-invoicing. Find instructions for submitting invoices, key requirements, and accepted formats. This page helps suppliers ensure accurate and timely invoice processing.
We optimize our processes
Invoicing
At KONE, we continuously digitalize and optimize our invoicing process to support efficient, transparent, and environmentally responsible operations - making it easier for suppliers to work with us. Suppliers play a key role in ensuring accurate and timely invoice processing.
How to submit your invoice
Send electronic invoices to us
Preferred method:
Submit e-invoices via service provider.
Alternative option:
Send a machine-readable PDF invoice by email. KONE does not accept invoices in paper format
Note:
In countries with an e-invoicing mandate, legal requirements take precedence.
Key requirements for timely payment
Purchase Order (PO): Reference the correct Purchase Order (PO) – (“No PO – No Pay” applies)
Invoice accurance: Submit one invoice per one PO and ensure all details match the PO (price, quantity, material code, description etc.). No additional items on invoice are allowed.
Mandatory information: Include all legally required invoice details, such as:
- company and KONE entity information
- tax ID
- invoice and service dates
- item descriptions and total amounts
No PO – No Pay policy
Ensuring smooth processing
KONE has implemented a “No PO – No Pay” policy. This means that most KONE transactions require a valid Purchase Order (PO) and suppliers must obtain the PO number from the KONE buyer before proceeding.
The purchase must also be confirmed by the supplier. Invoices submitted without a PO will be considered incomplete and may be returned for correction.
Always request a PO before delivering any goods or services and ensure that all invoice details match accurately with the PO.
At KONE, we reserve the right to return invoices that do not meet these requirements and request correction before processing.
Thank you for your collaboration and partnership.
Choose the invoicing channel that best supports fast and accurate processing.
Preferred channel: Send e-invoices via service provider
- Send structured invoice data directly from your billing system via your service provider to KONE
Select e-invoice via service provider
Additional channel: Send PDF invoices
- By using pdf service you can send pdf invoices to KONE by email
- PDF invoices must be in machine-readable text format, not hand-written or scanned
Questions about sending invoices?
If you have questions about sending invoices to KONE, our contact information can be found here.
Registered addresses of KONE offices for e-invoicing purposes can be found here.
Find all details, instructions, and country-specific information in one place: KONE Supplier Invoicing