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technology
“We call it the
‘happy path’ since it
makes everything as
easy as possible for
the technician.”
WORKING OFFLINE
The app also works offline - important for a technician who
might easily lose network connectivity while working in an
elevator shaft.
As Manuel explains, the application almost entirely
eliminates the use of paper, to the point where his
customers can sign off work via his smartphone. By using
the Mobile Minerva function – an online catalogue of all
KONE materials – technicians can search for and order spare
parts directly from their terminals. And there is more to
come.
“We are in a constant process of improvement,” says
Markus. “We are going to add a new functionality to enable
the technician to create a tender on site and inform the
customer of the cost, so that there are no surprises.”
Remote monitoring information which is currently collected
from KONE equipment will in the future also be connected to
the application – the company’s escalators and elevators will
literally be talking to the integrated online system. “That way
technicians will know beforehand what they need to focus
on,” adds Markus.
An indispensable tool of the trade then, and one that
Manuel in Madrid will certainly not be leaving home
without. /
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