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feature
data available to make improvements to
performance, logistics optimization, and
predictive service and warranty information.
Remote diagnostics and 3D printing can
bring about innovations in after-sales service,
taking the customer experience to whole a
new level.
A concrete example of how the Industrial
Internet will change the driving experience
comes from insurance firm Aviva. Their black
box technology monitors a driver’s behavior
on such factors as acceleration, braking and
cornering. The safest drivers earn a reduction
in their insurance premium of up to 20%.
THE TIME FOR STRATEGY IS NOW
Rönnkvist explains every area of the Volvo
Cars business must think long-term.
“Right now, we need to focus on a
strategy because digitalization of the
automotive industry will impact every area
of our business: electronics, mechanics, the
environment, active and passive safety, sales
and service. We must also consider the bigger
picture and understand that digitalization
isn’t just a trend affecting the automotive
industry.”
Indeed, digitalization is impacting travel
and the way we move about beyond the
car. Our public transport networks are
implementing new ticketing and billing
solutions and real-time GPS tracking to
improve efficiency and make the travel
experience easier for everyone.
“Digital and connected solutions will
impact every part of society from healthcare
to professional services,” adds Rönnkvist.
Twenty years from now we will be able to
reflect on the journey that we are only just
beginning. /
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