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KONE 2016 | SUSTAINABILITY REPORT
MANAGING SUSTAINABILITY
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LISTENING TO OUR STAKEHOLDERS
We work closely with our stakeholders on the
various topics of sustainability, and maintain
an active dialogue with them. KONE’s main
stakeholders are our customers, employees,
shareholders, suppliers, distributors, media,
educational institutions, and local communities.
Keeping an open and continuous dialogue
enables us to collaborate efficiently and ensures
a predictable business environment for all
parties. Read more about this collaboration in
the table below.
Stakeholder group Channels of dialogue
Assessments and key topics raised
KONE deals with over
450,000 customers
worldwide. Our main
customers are builders,
building owners,
facility managers, and
developers
Customer meetings and events, constant
dialogue through solution support, seminars
and conferences, company reports, brochures
and magazines, company website and social
media channels
Annual global customer loyalty survey: Continued
positive feedback on product quality, reliability as a part-
ner and maintenance operations, as well as competence
of KONE personnel. KONE is continuously developing in
several areas: project management, customer communi-
cation and collaboration.
KONE pays wages and
salaries to over 52,000
employees in over 60
countries
Performance discussions, continuous face-
to-face dialogue between employees and
managers, European Annual Employee
Forum, company intranet, internal employee
publications, training events, global learning
solutions, innovation creation through
Innovation Tool
Pulse employee survey, annual performance discussions,
Idea Management System, Innovation Tool. The Pulse
results showed clear improvements in the perceived
learning, development, and training opportunities avail-
able to employees. Cross-team workgroups continued
to drive further development of work processes and
collaboration.
KONE conducts
business
with approximately
20,000 suppliers
Continuous one-to-one dialogue, Annual
Supplier Day for Strategic Suppliers, trade fairs,
steering group meetings, supplier workshops
Annual supplier survey, supplier performance
assessment with the Supplier Excellence Certification
Program. No material concerns raised, discussions about
day-to-day operational issues, for example on how to
further improve the logistic processes and quality. (Read
more on pages 24-25 and 46-47.)
KONE pays dividends to
over 56,000 share-
holders, ranging from
institutional investors
and companies to
individuals,
public institutions, and
non-profit organizations
An active and open dialogue: Financial
disclosure is provided through stock exchange
releases, as well as financial and other
company reports. In addition, more personal
channels of dialogue include management
meetings with investors and analysts, annual
general meetings, and capital markets days.
We have a dedicated Investor Relations team,
which coordinates all of KONE’s Investor
Relations activities. This ensures fair and equal
access to company information and to its
spokespersons
Some of the most discussed topics with KONE’s
stakeholders include current and future business
performance, KONE’s strategy, the development
of KONE’s end markets as well as KONE’s capital
allocation. We receive direct feedback from financial
market representatives in discussions and meetings, and
we collect feedback from the financial community also
through surveys.
KONE collaborates with
authorized distributors
in over 80 countries
Continuous dialogue through daily contacts,
regular country visits, distributors’ meetings
and various support tools
Customer survey, monitoring of sales-related activities,
and direct feedback from distributors. No material
concerns raised.
KONE communicates
proactively and openly
with representatives of
the media
Press releases, interviews, background briefings,
visits, press events, factory tours, publications,
company website and social media channels
Surveys, media analysis, reputation studies. No special issues
raised during the reporting period
KONE collaborates with
educational institutions
locally and globally
KONE International Trainee Program, CEMS,
Singularity University, thesis opportunities, local
internships, participation in recruitment fairs,
common projects, guest lectures, participation in
research programs and social media platforms
Most attractive workplace surveys, online tracking.
Efforts for deepening school collaboration and social
media visibility have been increased to further strength-
en talent acquisition and employer brand.
Society - KONE pays
direct taxes, social
security, and employer
expenses in more than
60 countries
Media coverage, company website and social
media channels, reports, stakeholder relations
Sustainability surveys, reputation studies. No special
issues raised during the reporting period.
MEMBERSHIPS AND
POSITIONS OF TRUST
KONE is an active participant in
organizations developing codes,
standards, and guidelines for
improving safety, accessibility,
energy efficiency, as well as other
organizations advancing sustainable
development. In 2016, KONE
continued to be a member or joined
the following organizations:
• United Nations Global Compact
• The International Organization for
Standardization (ISO)
• Standardization Administration of
China (SAC)
• The European Committee for
Standardization (CEN)
• International Trade Associations,
such as the European Lift Association
(ELA), the Pacific Asia Lift and
Escalator Association (PALEA), and
the National Elevator Industry, Inc.
(NEII) in North America
• World Business Council for
Sustainable Development (WBCSD)
• Green building councils in the United
States, Finland, India, Italy, Romania,
Singapore, the Netherlands, Sweden,
Vietnam and the Czech Republic
• World Alliance of Low Carbon Cities
(WALCC)
• European Round Table of
Industrialists’ Energy and Climate
Change Working Group (ERT)
• Cleantech Finland
• Climate Leadership Council
• Council on Tall Buildings and Urban
Habitat (CTBUH)
• FIBS Finnish corporate responsibility
network