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KONE 2016 | SUSTAINABILITY REPORT
MATERIALITY ANALYSIS
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Read more
about our reporting scope on p. 48.
SUSTAINABILITY FOCUS AREAS AND MATERIAL TOPICS
KONE’s sustainability reporting follows the
Global Reporting Initiative’s (GRI) G4 guidelines.
In 2016, we conducted a materiality assessment
to update our sustainability focus areas and
topics. Those are now also aligned with the
new phase in KONE’s strategy, “Winning with
customers”, launched in January 2017.
To conduct the materiality assessment, we
analyzed industry and peer group reporting and
developments to legislation. Furthermore, we
conducted an online survey, as well as interviews
with stakeholders and KONE’s Executive Board
members. An online questionnaire was sent to
over 250 respondents, including customers,
investors and analysts, industry associations,
public authorities, suppliers, employees, media
representatives and educational institutions.
The response rate to the questionnaire was 42%,
amounting to 106 responses. In addition, 20
stakeholder representatives were interviewed
to improve our understanding of their views on
KONE’s sustainability approach.
The identified topics were then ranked in
regards to their impact on our value chain,
business implications and stakeholder interest.
Based on the results of the materiality analysis,
we updated KONE’s sustainability focus areas,
which were then approved by the President
and CEO and the selected members of the
Executive Board. This report is structured to
correspond with the focus areas, and the results
of the materiality analysis and prioritization are
presented in the chart below.
Global governance and compliance, risk
management, stakeholder engagement and
proactive communications form the basis of our
sustainability framework. These topics cut across
all four focus areas, reflecting our continuous
efforts towards effective global enforcement and
transparency in our communications.
DEFINING THE FOCUS AREAS
Altogether 24 GRI G4 aspects were
recognized material when mapping the
KONE focus area content with GRI G4
definitions. This mapping is presented
in GRI table on p. 48, including also
the reporting boundaries within KONE
value chain by focus area.
• Deep understanding of customer needs
• Sustainable innovations and
business models
• Resource efficiency and life-cycle
thinking
• Low-carbon operations
• Customer satisfaction
• Product and service quality
• End user safety
• Accessibility
• Energy efficiency of solutions
BE A LEADER IN SUSTAINABILITY
DRIVING INNOVATION AND IMPROVING
RESOURCE EFFICIENCY
PROVIDING THE MOST
SUSTAINABLE OFFERING
SUSTAINABLE SOCIAL, ENVIRONMENTAL AND ECONOMIC PERFORMANCE
Global governance & compliance
Risk management