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KONE 2016 | SUSTAINABILITY REPORT
STRATEGY AND MEGATRENDS
9
Collaborative innovation and new competencies
To be able to bring new solutions and
services to our customers more quickly, we
need to collaborate much more with our
partners and customers. As we bring more
new technologies in order to deliver better
value to our customers, we all need to
develop new competencies to bring these
innovations to life.
Customer-centric solutions and services
Customers choose partners who best
understand their changing needs and help
them succeed. We understand these needs,
and offer flexible solutions and services which
benefit customers and users in the best way.
Fast and smart execution
Customers want their partners in construction
projects and building services to be
professional, fast and reliable. They choose
partners that continuously improve and focus
on what is essential. We will increase speed
and work smarter to focus on activities that are
valuable to the customer.
True service mindset
Customers value partners who strive to
understand and take action to exceed
expectations. We can make a difference by
serving our customers better than anybody else.
GROWING MAINTENANCE BASE
KONE delivered approximately
136,000 new elevator and escalator
units in 2016. Our elevator and
escalator maintenance base continued
to grow and was clearly over
1,100,000 units at the end of the year.
LIFE-CYCLE APPROACH
Our business model is based on a life-
cycle approach. This means that we
provide value for our customers every
step of the way for the entire lifespan
of the building. We offer innovative
and sustainable new equipment
solutions, ensure safety and availability
of the equipment in operation and
offer modernization solutions for aging
equipment.