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KONE 2016 | SUSTAINABILITY REPORT
ETHICAL BUSINESS PRACTICES
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Topics covered in KONE’s Code of Conduct
Compliance
with laws and
rules of society
• KONE is committed to full compliance with all applicable laws and regulations.
• KONE respects prevailing cultural norms and practices, but where there
are conflicts, KONE’s employees are required to follow the KONE Code of
Conduct.
Work
environment
and human
rights
• KONE prohibits all forms of discrimination.
• KONE prohibits offensive behavior, including sexual harassment.
• KONE does not use child or forced labor and does not do business with
suppliers or subcontractors who use these practices.
• KONE is committed to ensuring a safe and healthy working environment for
all employees.
Risks and
conflicts
• KONE prohibits direct and indirect bribes and unethical payments as well as
excessive gifts and hospitality.
• KONE has a zero tolerance for corruption of any kind. The Code of Conduct
prohibits improper payments or benefits.
Competition law
• KONE is strongly committed to the promotion of fair and healthy competition,
and prohibits any violations.
Environment
and sustaina-
bility
• KONE is committed to minimizing the environmental impact of its solutions,
products, services, and operations.
• KONE employees must avoid all conflicts of interest.
Handling of
information
• KONE safeguards the confidentiality, integrity and availability of its proprietary
information.
• KONE is committed to protecting personal data.
Reporting
concerns or
violations of
the Code of
Conduct
• There are various channels available for employees to seek advice and
report any real or potential violations of KONE’s Code of Conduct to local
management, the KONE Legal Function or KONE’s Compliance Function.
KONE shall not retaliate against employees raising concerns in good faith.
• Suppliers and distributors can also report concerns to the KONE Compliance
Function at
compliance@kone.com.
During 2016, over 6,000 Service
Technicians in China received face-
to-face training sessions on the KONE
Code of Conduct during weekly pre-
shift meetings.
The KONE Distributor Code of Conduct was
renewed during 2016. As our business partners,
our distributors are expected to conform with
the requirements of the Code in their dealings
with KONE, their own employees, customers
and suppliers, as well as third parties including
government officials and others. The KONE
Distributor Code of Conduct is available in five
languages.
Training and awareness building
continued during 2016
KONE renewed its Code of Conduct and
Competition Compliance eLearning programs
and began training employees in 2015 with
continued roll-outs during 2016 reaching
a total of 47 countries with a completion
rate of 97% among the target group. All
KONE employees who have daily access to a
computer are required to complete the Code
of Conduct online training program, which
covers topics such as conflicts of interest,
fighting bribery, respect for people and assets,
and excelling in sustainability. A selected group
of employees is also required to complete
the Competition Compliance online training
program due to their role and position in the
company. They include members of KONE’s
Executive Board and employees involved, for
example, in management, sales, sourcing, and
trade association related activities. Individual
business units can nominate additional
participants when necessary.
Enforcement of Codes and Policies
Dedicated Compliance Officers help employees
comply with KONE’s Code of Conduct, and
global and regional compliance committees
oversee the functioning of the compliance
management system. Employees have several
ways in which they can contact KONE’s
Compliance Officers. They also have the right to
make contact in their native language. This can
be done anonymously, if the employee so wishes.