Schiphol Group

MEANINGFUL MAINTENANCE

KONE’s customer commitment and excellent performance help Schiphol Group achieve its strategic objectives.

Description

Schiphol Group has a clear vision: improve customer experience at their airports while at the same time reduce life-cycle costs. This is a challenge requiring top contractors. Schiphol Group selected KONE as its key maintenance provider for all Schiphol airports in the Netherlands, including Amsterdam Airport Schiphol, the fourth largest in Europe. In 2005, KONE began servicing third-party equipment in addition to its own elevators at Schiphol Airport. After moving to a 24/7 year-round service model, KONE took over the entire equipment portfolio at the airport becoming the single service provider for elevators, escalators, doors, baggage systems and more. Service performance is evidence of the commitment. Reliable operation of equipment is crucial for airports where any disruption in traffic flows can have a major impact on the entire airport. An on-site team that has extensive knowledge of all installations means KONE can get service personnel and materials to the right location in no time. “We can be anywhere in the airport within 30 minutes,” emphasizes Michiel Bos, Schiphol Account Manager at KONE.

#Airport & Transit
#Elevators
#Escalators & Autowalks
#Europe
#Maintenance

Fast facts

45 million passengers yearly, 123,300 passengers daily
Land area: 11.2 square kilometres

KONE solutions

KONE Care™ Maintenance Service
Over 1180 installations maintained, including:
180 elevators
56 escalators
87 autowalks
857 doors
Other customer-specific solutions

CHALLENGE	SOLUTIONS
To take full control and responsibility of all equipment installations as opposed to being a basic maintenance provider handling service	24/7 first and second line call out support on site for all types of equipment, and when needed, off-site second line support for equipment other than elevators and escalators Complete open book policy with customer with regular short and long-term planning Single line of communication to Schiphol management through account management structure with tightly integrated site manager and project leaders

CHALLENGE

SOLUTIONS

To take full control and responsibility of all equipment installations as opposed to being a basic maintenance provider handling service

24/7 first and second line call out support on site for all types of equipment, and when needed, off-site second line support for equipment other than elevators and escalators
Complete open book policy with customer with regular short and long-term planning
Single line of communication to Schiphol management through account management structure with tightly integrated site manager and project leaders