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KONE Journey

Every journey through your building is an opportunity – to impress, to reassure, and to add lasting value. KONE Journey is a modular, connected solution portfolio that transforms elevator experiences across new and existing buildings, making every ride smoother, smarter, and more memorable.

Benefits

KONE Journey supports building value

  • elevator lobby

    A premium impression from the first ride

    A high-quality elevator experience that supports premium building positioning. KONE Journey helps attract and retain tenants and residents in competitive markets – delivering a strong "wow factor" from the very first ride and making elevators part of the building's identity and overall experience.

  • People moving trhough a public space

    Move more people, more efficiently

    Maximize capacity during peak traffic periods with intelligent destination control, with an opportunity to optimize energy use during quieter hours. Designed for different building types, as well as cruise ships, KONE Journey adapts to changing usage patterns to ensure smooth, efficient people flow throughout the day.

  • Woman walking through an access gate

    Safety and security built into the journey

    Built-in KONE Access integrates elevators with building systems. Fire, evacuation, and intrusion control remain separate safety and security functions, working alongside access control to support a coordinated approach to building safety. Security and smooth people flow, working together from day one.

  • Two people walking outside residential buildings

    Keep your building relevant and futureproof

    Protect the long-term value of your building through modernization solutions that improve performance, people flow, and user experience. With minimal disruption, even aging buildings can be transformed into more modern environments for tenants and visitors.

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Right fit for your building

Core solutions

KONE Journey is a modular and connected solution portfolio that adapts to the needs of the building and its users, enabling smooth people flow, touch-free access, and engaging digital experiences throughout the building lifecycle. Choose the solutions that fit your building today, and expand over time.
  • elevator lobby

    KONE Destination

    A smart elevator control system that makes journeys more convenient. Passengers are assigned to the optimal elevator for their destination floor – improving handling capacity, reducing travel times, and adapting flexibly to different building types and traffic patterns.

  • Elevator loby with turnstiles

    KONE Access

    Touchless access for tenants and visitors from the entrance to their destination floor, without compromising security. Built-in access control simplifies project delivery and integrates KONE elevators and turnstiles seamlessly with building access systems.

  • Woman in an elevator

    KONE Infotainment

    Digital content and information that enhance the journey experience. Elevator screens deliver relevant, engaging content – from building information and wayfinding to advertising and brand communication – turning every ride into a value-adding moment.

Complete your journey experience

Complementary solutions

Expand the KONE Journey suite with complementary solutions that add further layers of convenience, security, and integration tailored to the specific needs of your building and its users.
  • Turnstiles in lobby

    KONE Lane

    Speed gates supporting smooth and secure access in busy environments. KONE Lane brings together space-efficient design and advanced sensor technology to ensure seamless, secure people flow – an ideal complement to KONE Access in high-traffic lobbies.

  • Woman in an elevator with colourful background

    KONE Digital Experience Car

    An immersive in-car experience designed to captivate passengers and make every journey more enjoyable. High-quality displays, dynamic lighting, and sound create engaging elevator journeys that can be tailored for branding, communication, or building information.

  • Digital service view on a mobile phone

    KONE Mobile experience

    Enable smart elevator calls via mobile devices using KONE applications or APIs. Passengers can interact with elevator systems through their preferred app, supporting a more seamless and connected building experience.

  • Elevator robot

    KONE APIs

    Enable integration between elevators and a wide range of building technologies, from delivery and cleaning robots to building-wide wayfinding systems. Flexible integration options allow your elevators to become part of a connected, intelligent building ecosystem.

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A journey for every building type

Modern buildings face increasing demands. That's why KONE Journey's solution portfolio adapts to the needs of your environment – delivering the right combination of convenience, experience, and security to keep your world moving.
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Customer success stories

See how we have helped our customers deliver better elevator experiences in new and existing buildings.
See all reference cases

Frequently asked questions

KONE Journey is a connected portfolio of smart elevator solutions that transforms the elevator into an intelligent part of the building experience. It combines destination control, access management, digital infotainment, and complementary services in a modular system that can be tailored to any building type – from new builds to existing installations.

KONE Journey includes four core solutions: KONE Destination (intelligent destination control system), KONE Access (integrated elevator and building access control), KONE Infotainment (digital screens and media in the elevator car), and KONE Elevator Call (touchless smartphone-based elevator calling). Solutions can be deployed individually or combined as a complete building experience platform.

KONE Journey is designed for commercial offices, residential buildings, hotels, healthcare facilities, educational institutions, and mixed-use developments. The modular structure means individual solutions can be selected and scaled to suit the specific people flow requirements of any building type or size.

Yes. KONE Journey solutions are available for both new buildings and existing elevator installations. Individual components such as KONE Access, KONE Infotainment, and KONE Elevator Call can be added as upgrades to existing KONE elevators, improving the passenger experience without requiring full elevator replacement.

KONE Destination is an intelligent destination control system that groups passengers travelling to the same or nearby floors, reducing wait times and improving people flow efficiency in the building. KONE Access is an integrated access control system that manages who can access which floors and areas – including touch-free elevator access and turnstile integration. The two solutions work alongside each other: KONE Access controls entry rights, while KONE Destination optimises the elevator journey once access is granted.

Generally, yes, but whether a refresh is needed depends on how the integration has been implemented. Built-in connectivity integrates with existing building management systems and third-party platforms. KONE APIs enable features like elevator calling, service robot integration, and equipment data sharing with building apps and management software. KONE Access can also integrate with most third-party access control systems through access control integration.