SUOMEKSI
KONE’s vision is to be an expert in transporting people through buildings smoothly, efficiently and in a safe manner without waiting. To gain deeper insight into what this vision means in practice, KONE holds an annual People Flow Day around the world.
KONE’s People Flow Day is designed to bring us closer to users and our customers. Teams of KONE employees act as researchers, talking to customers, interviewing the public, making on-site observations and filling in questionnaires. By studying exactly how, where and why people move in buildings during a typical weekday, our employees gather first-hand information on both the user and customer experience.
The People Flow Day activities are focused on either visiting an existing building to observe users or meeting a customer in six different types of buildings: hotels, offices, medical facilities, transport hubs, residential buildings and retail premises.
Accessibility for everyone highlighted in 2011
In October 2011 the People Flow Day was organized in over 30 countries. KONE employees participating in the event paid special attention to the accessibility challenges of different user groups, such as wheelchair users, visually impaired persons, senior citizens, busy people and families with young children.
“The day is a great opportunity for our employees to see in action what our vision means for KONE. The focus on accessibility provides insight into the daily challenges of the different user groups, and as a customer driven company, this event further shows our dedication as we strive to build our understanding of our customers and their end-users” said Kim Blomberg, Global Project Manager for the event.
The third KONE People Flow Day is to be organized in October 2012 with design as its theme.
Read more on KONE’s accessibility solutions
Below are some pictures from customer interviews and user observations from People Flow Day 2011.