KONE’s vision is to be an expert in transporting people through buildings smoothly, efficiently and in a safe manner without waiting. To gain deeper insight into what this vision means in practice, KONE holds an annual People Flow Day around the world.
KONE’s People Flow Day is designed to bring us closer to users and our customers. Teams of KONE employees act as researchers, talking to customers, interviewing the public, making on-site observations and filling in questionnaires. By studying exactly how, where and why people move in buildings during a typical weekday, our employees gather first-hand information on both the user and customer experience.
People Flow Day activities are focused on either visiting an existing building to observe users or meeting a customer in six different types of buildings: hotels, offices, medical facilities, transport hubs, residential buildings and retail premises.
People Flow Day 2012 focused on design
The third KONE People Flow Day was organized in October 2012, with design as the theme. According to KONE’s design philosophy, a good elevator user experience is more than just a ride – it’s an emotional experience that combines aesthetics, accessibility, comfort, safety and reliability. The philosophy springs from KONE’s vision of delivering the best user experience in the industry.
Read more about the day from People Flow Day report 2012.