KONE’s ambition is to provide you with high-quality maintenance services. KONE maintenance personnel are trained to be ambassadors of KONE. They are professionals who work flexibly in all situations. In order to keep your equipment running nonstop, and to ensure the highest level of service quality, we have developed efficient maintenance processes and our service personnel are equipped with modern technology.
KONE Modular Based Maintenance™ is a systematic preventive maintenance method which increases the efficiency, reliability and safety of your equipment. In order to avoid disturbance to passengers, regular maintenance can be scheduled during off-hours.
Our customer service agents are there to answer your calls 24/7. If a service visit is required, we immediately dispatch technicians to the site with the information they need to fix the problem. If the problem requires specialized expertise, the KONE Customer Care Center™ ensures that a specialist in that area is the first to make a service visit and fix the problem.
Quick response from KONE maintenance improves your equipment’s availability and is reassuring for your passengers. The key to quick response is to perform the right jobs in the right order. KONE supervisors use a dedicated tool to optimize their maintenance area and minimize the service technicians’ travel time to the maintenance site. If the maintenance situation changes, this tool enables them to react quickly.