- A minimum sale amount of $50.00 will be required for any order placed through our Sales Department.
- In order to maintain an Open Account, customer payments must be made within 30 to 45 days after the date of the invoice. Account balances exceeding this aging period will be placed on “hold”, and no equipment will ship until payments are received and credited. We ask that our customers bring any billing discrepancies to our attention immediately so that they can be resolved promptly while the information is still current.
- All material returns (including warranty parts), must be accompanied by an “RMA” number assigned by our Sales Department. A standard 25% restocking fee, plus the cost of outgoing freight, will be charged on returns resulting from any reason other than defective material or our error. If material is not returned within 30 days of the “RMA” number assignment, an additional 25% restocking fee will be added. An “RMA” number may be obtained by contacting the Sales team by phone, email or by filling out the RMA form (link to RMA request) and emailing or faxing it to our Sales team. Include the original PO#, part # and description, and reason for return. The Sales team will assign an “RMA” number that needs to be visible on the outside of the equipment or carton being returned.
- KONE Spares sells O & K parts to customers in the United States and South America ONLY. Contact your local KONE office for resale outside of the United States.
WE ACCEPT VISA, MASTERCARD, AND AMERICAN EXPRESS.