VISION AND STRATEGY

Our vision is to deliver the best people flow experience

Making cities better places to live

Every day, around 200,000 people move into cities across the globe. At KONE, our mission is to improve the flow of urban life. We understand People Flow in and between buildings, and we aim to make people’s journeys safe, convenient and reliable. Our vision is to deliver the best People Flow® experience, by providing Ease, Effectiveness and Experiences to users and customers over the full life-cycle of the buildings. Our strategy guides us towards our vision.

Winning with customers

To bring the strategy to life, we have introduced four Ways to Win with our customers. Each of the Ways to Win has a number of development programs within them, which will be the practical way to make progress in our daily work.

Ways to Win

Collaborative innovation and new competencies
New technologies are changing our lives and customers’ lives faster than ever. Our people drive our success in this change, which requires us to learn and innovate in new ways.

Customer-centric solutions and services
Customers choose partners who best understand their changing needs and help them succeed. We understand these needs, and offer flexible solutions and services which benefit customers and users in the best way.

Fast and smart execution
Customers want their partners in construction projects and building services to be professional, fast and reliable. They choose partners that continuously improve and focus on what is essential. We will increase speed and work smarter to focus on activities that are valuable to the customer.

True service mindset
Customers value partners who strive to understand and take action to exceed expectations. We can make a difference by serving our customers better than anybody else.

Our culture builds on our values of delighting the customer, energy for renewal, passion for performance, and winning together.

DELIGHTING THE CUSTOMER

Our customers' success is our goal. We work for and with them to identify and deliver solutions that exceed expectations. We stay with them for the total life cycle of our products and services and ensure the safety of users and our people.

ENERGY FOR RENEWAL

We are energized by the drive for continuous improvement. We anticipate and adapt to changing requirements and constantly seek ways to work smarter. We welcome new ideas with an open mind.

PASSION FOR PERFORMANCE

We keep our promises. We drive new ideas to realization with speed and an obsession for customer-driven quality. We thrive on challenges and take pride in our “can do” attitude.

WINNING TOGETHER

We can win only by working together. We encourage participation, and we share information and ideas. We trust and respect each other and recognize good performance. Our behavior is characterized by the highest ethical standards.

MEGATRENDS THAT SHAPE OUR WORLD

The global elevator and escalator industry is shaped by two major megatrends: Urbanization and technological disruption.

Urbanization in Hong Kong

URBANIZATION

The world’s cities are constantly growing. They attract billions of people and by 2050 more than two in every three people on the planet will live in urban areas. Estimates tell us that around 200,000 people move into cities across the globe each and every day, the same as 140 people every minute. It is by understanding urbanization and focusing on improvements for people that we can create better buildings, better cities and a better world.

TECHNOLOGICAL DISRUPTION

Rapid technological advancements in connectivity, mobility, and computing power are changing many aspects of our lives. Technological disruption drives change and means a faster pace of business and new expectations for ways of working. New technology gives us a great opportunity to learn new ways of working and serve our customers in smarter and more exciting ways.