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Lifting maintenance services into a new era

KONE revolutionizes elevator and escalator maintenance with new customizable KONE Care™ service offering and intelligent 24/7 Connected Services. The future of maintenance is now – see the video!

FLEXIBLE MAINTENANCE THAT’S TAILORED TO YOUR NEEDS

When it comes to maintenance services, one size doesn’t fit all. To match your specific maintenance needs, we can now provide a more flexible maintenance offering which has been designed with our customers.

SERVICES THAT ARE TAILORED TO YOUR NEEDS

Our wide range of maintenance services will match your individual needs, whatever they might be. Instead of fixed service packages, you can choose to include the service elements you feel suites you the best.

NEW INTELLIGENT SERVICES

If something would happen we’d already know – thanks to our new intelligent elevator services. With real-time data directly from your equipment, we can better predict the need for maintenance. Your elevator will be more reliable and safer, repairs will be done faster and all communication will be transparent.

UP-TO-DATE AT ALL TIMES

Using our new digital channels and tools, you and your team can keep up-to-date on both equipment and maintenance work status at all times – or when you choose to. Our new KONE Mobile application and improved reporting tools are easy to use and available for all our maintenance customers.

Intelligent services for elevators and escalators are here

With our new intelligent 24/7 Connected Services we can now better predict, maintain and take action before breakage. For you it means improved safety, full transparency and ease of mind, because if something would happen, we’d already know.

KONE 24/7 Connected Services

SO INTELLIGENT, IT'S PREDICTIVE

Using the latest technology, the elevators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, faster repairs and more peace of mind for you.

SO SAFE, BY KEEPING WATCH 24/7

Elevators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.

SO TRANSPARENT, YOU'LL STAY IN THE KNOW

If critical faults are detected and technicians alerted, you’ll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

How do the connected services work?

KONE 24/7 Connected Services keep you informed of your elevator’s condition round-the-clock.

CONSTANT EYE ON CRITICAL PARAMETERS

Equipment installed in the elevator gathers information from the elevator’s parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.

ADVANCED TECHNOLOGY DETECTS FAULTS IN ADVANCE

All the data from the elevator is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.

FULL TRANSPARENCY THROUGHOUT

We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

FOR MEDIA

Welcome to a new era of service!

Contact your local KONE supplier to learn about a new type of service that is entirely customized for your personal needs.

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