Monitoring solutions

Elevator monitoring software is moving from simple fault reporting to connected, predictive, and centralized operations across the entire site portfolio.

KONE’s monitoring and remote service approach enables real-time visibility, predictive maintenance, and remote action — designed to keep people moving and operations running.

A modern elevator monitoring system helps facility and property teams spot issues earlier, coordinate faster, reduce manual follow-up, and bring equipment status into the same operational picture as the rest of the building. The result is a calmer workday, better planning, and fewer disruptions for tenants and visitors.

With critical, real-time information at your fingertips, our remote monitoring solutions help you make the right call at the right time and ensure the best possible availability throughout the entire lifespan of your elevators and escalators.

Core benefits

Better building operations with KONE monitoring

Fewer surprises

When you have real-time data about what’s happening in your buildings, you can act smarter and sooner.
Faster resolution

When you have real-time data about what’s happening in your buildings, you can act smarter and sooner.
Improved coordination

Shared visibility supports quicker alignment, response, and decision-making across teams and geographies.
Better day-to-day operations

Better visibility and planning means fewer interruptions, clearer priorities, and a more reliable experience for everyone in the building.

Tailor-made monitoring solutions

Remote elevator monitoring

KONE E-Link™

KONE E-Link™ is a remote elevator monitoring system that provides visibility on all your elevators and escalators from a single location. It offers a real-time overview of equipment status, demand, traffic performance, and availability.

Learn more about KONE E-Link™
Operational visibility across every site

KONE LiveView

KONE LiveView puts you in control with real-time visibility into elevator and escalator performance by tracking equipment status, stops, movement, and alerts across your entire portfolio, so you can act faster, minimize downtime, and keep operations running at peak efficiency.

Learn more about KONE LiveView

KONE’s digital platform and APIs connect buildings, users, and equipment for real‑time insights and seamless people flow experiences. As our customer, you get clearer insights, more predictable performance, and faster, remote support – often before issues cause disruption.

Want to know more? Get in touch

Learn more about how our monitoring solutions could benefit your building operations, or get a free quote by contacting our expert team.

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Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

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I'm an existing KONE customer

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Next, share your contact details.

First Name *

Last Name *

Email *

Phone *

Company *

Address *

City *

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Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

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I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement

Customer success stories

See how we've partnered with customers to help them plan, design, and install solutions that perfectly meet their unique needs.

See all reference cases

Bloomberg London

See how Bloomberg’s London HQ uses KONE glass elevators for sustainability and style. Explore this reference case for design and performance.

Learn more
Beijing Daxing International Airport

Discover how Beijing Daxing International Airport delivers seamless people flow for millions of passengers with KONE’s innovative solutions, ensuring efficient, reliable, and safe movement throughout one of the world’s largest airports.

Learn more
Finland At Dubai Expo 2020

See how KONE’s smart elevators, digital services, and people flow solutions helped bring Finland’s vision of sustainable urban development to life at Dubai Expo 2020.

Learn more
HUS Helsinki University Hospital

Discover how HUS Helsinki University Hospital keeps critical healthcare services moving with KONE’s maintenance expertise and digital solutions, ensuring high elevator availability across one of Finland’s largest hospital networks.

Learn more

Frequently asked questions

KONE LiveView is web-based location-independent solution for real-time equipment status and stop notification. KONE E-Link™ is an on-site solution for equipment control and reporting. It also has a playback feature for troubleshooting.

Yes. KONE monitoring solutions are compatible with virtually all non-KONE elevators and escalators, making them the ideal choice for building portfolios with equipment from multiple manufacturers.

KONE LiveView accesses the internet via the KONE 24/7 service or KONE DX connection. KONE E-Link™ relies on a local physical network which is built to run for bigger groups of elevators and escalators.

Elevator monitoring software provides facility and property teams with real-time data about elevator performance, enabling the teams to spot issues earlier and coordinate responses faster. This reduces downtime and keeps your building running smoothly.

Yes. Cybersecurity is integrated as a critical part of KONE products and digital services. KONE runs and develops products and digital services according to the requirements of cybersecurity standards like ISO 27001, IEC 62443-4-1, IEC 62443-4-2 and Cyber Essentials Plus for UK business (as of April 2026). As cybersecurity is a rapidly developing and increasingly important area, contact your local KONE sales representative for the latest details and updates.

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Monitoring solutions

Know what’s happening in your buildings

Better building operations with KONE monitoring

Fewer surprises

Faster resolution

Improved coordination

Better day-to-day operations

Tailor-made monitoring solutions

KONE E-Link™

KONE LiveView

Future-proof people flow experiences

Want to know more? Get in touch

Send us a message and we'll get back to you shortly

What are you interested in?

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Customer success stories

Bloomberg London

Beijing Daxing International Airport

Finland At Dubai Expo 2020

HUS Helsinki University Hospital

Frequently asked questions

Monitoring solutions

Know what’s happening in your buildings

Better building operations with KONE monitoring

Fewer surprises

Faster resolution

Improved coordination

Better day-to-day operations

Tailor-made monitoring solutions

KONE E-Link™

KONE LiveView

Future-proof people flow experiences

Want to know more? Get in touch

Send us a message and we'll get back to you shortly

What are you interested in?

Customer success stories

Bloomberg London

Beijing Daxing International Airport

Finland At Dubai Expo 2020

HUS Helsinki University Hospital

Frequently asked questions

What is the difference between KONE E-Link™ and KONE LiveView?

Can KONE monitoring solutions work with non-KONE elevators and escalators?

Do KONE monitoring solutions require an internet connection, or do they run on-site?

How does elevator monitoring help reduce downtime?

Are KONE's monitoring systems secure from a cybersecurity standpoint?