Escalator maintenance

Extend the life of your escalators with predictive maintenance, or focus on the essentials for safe and smooth escalators. We have maintenance solutions and dedicated technicians for all major brands who can help you find a maintenance plan that meets your needs.

We'll help you find the service package that's right for you no matter what type of escalators you have. Lower costs over the equipment's lifetime with a tailored maintenance program that keeps components in good condition and recommends parts replacement based on their actual condition and usage.

Care beyond your expectations

Predictive escalator maintenance

Maximize escalator availability with AI-based data analytics that can anticipate maintenance needs and reduce unexpected repairs. Speed, temperature, vibration and energy consumption are monitored in real time to improve safety and efficiency. If an escalator stops because of user error, proactive notifications are sent immediately and you will also be notified when it's safe to restart your escalator.

Improve safety for tenants and visitors

20 %

Fewer customer reported issues over a 2-year period
Spend less time on maintenance issues

80 %

Of issues handled proactively with real-time detection
Keep equipment running smoothly and users happy

30 %

Reduction in downtime
A comprehensive plan for the future

360°

Lifecycle approach for repairs, upgrades and renewals

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Add your contact details and ask us a question about KONE escalator maintenance.

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I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement

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Next, share your contact details.

First Name *

Last Name *

Email *

Phone *

Company *

Address *

City *

2/3

Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

3/3

Almost there! Tell more about yourself and let us know your data processing preferences

Your role? *

Your relationship with KONE

I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement

1/3

Next, share your contact details.

First Name *

Last Name *

Email *

Phone *

Company *

Address *

City *

2/3

Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

3/3

Almost there! Tell more about yourself and let us know your data processing preferences

Your role? *

Your relationship with KONE

I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement

KONE Maintenance Packages

Find a maintenance contract that's right for you

KONE Care DX
Avoid surprises and maximize accessibility and uptime with real-time monitoring and predictive actions.

Features:

Real-time remote health monitoring
Proactive interventions onsite
Proactive disruption notifications

Benefits:

Minimize disruptions
Real-time visibility on equipment performance
Prolong equipment lifespan
Download factsheet
KONE Care DX Pro
Maximize uptime and visibility in your equipment performance with your preferred tools.

Features:

Real-time equipment status in your own system
Service info history and request in your own system
Real-time movement status available

Benefits:

Enhance your building experience and operations
Improve asset management and long-term decision making
Get relevant available data in your own system
Download factsheet

Built-in services

Industry leadership that delivers service innovations

With real-time monitoring and intelligent data analysis we recognize and address 80% of the faults before they become a problem, maximizing uptime and safety.

Manage contracts and tenders with real-time insight into all service activities; a new industry standard.

Get more out of your escalators

Digital services

Easy ways to add value

We offer digital services that future-proof your assets while increasing tenant satisfaction and building value. Use KONE APIs to monitor equipment status, track maintenance activities, improve your building experience and keep your tenants informed with infotainment services.

Learn more
Escalator modernization

Simple escalator modernization solutions

We upgrade and replace escalators of any brand, delivering tailored modernization that boosts safety, efficiency, reliability and performance. Reduce maintenance costs, ensure code compliance, extend the lifespan and improve the energy efficiency of your escalator, ensuring a smoother ride for all users.

Learn more
KONE LiveView

KONE LiveView

KONE LiveView delivers real-time visibility into elevator and escalator performance across your portfolio — helping you act faster and minimize downtime.

Learn more

References and case studies

See how we combine expert knowledge and the latest technology to offer effortless maintenance.

See all reference cases

HUS Helsinki University Hospital

Discover how HUS Helsinki University Hospital keeps critical healthcare services moving with KONE’s maintenance expertise and digital solutions, ensuring high elevator availability across one of Finland’s largest hospital networks.

Learn more
Tianjin Vanke Wonderland

See how KONE’s people flow solutions helped bring Vanke’s vision of high-quality urban living to life at Tianjin Vanke Wonderland, supporting comfort, convenience, and reliability for thousands of residents.

Learn more
Lee Garden One

Discover how KONE improved people flow at Lee Garden One with tailor-made scenic elevators as part of its renovation.

Learn more

Frequently asked questions

KONE offers a range of escalator maintenance services for all major brands — from essential preventive maintenance to fully digitally enabled predictive maintenance. Our KONE Care DX and KONE Care DX Pro packages provide real-time monitoring, proactive interventions, and full equipment transparency through MyKONE.

KONE's predictive maintenance uses real-time sensors to continuously monitor speed, temperature, vibration, and energy consumption. AI-based data analytics identify potential issues before they cause a breakdown — so our technicians can act proactively, reducing unexpected stoppages and keeping your escalators running smoothly.

Through MyKONE, KONE's online self-service portal, you can access real-time equipment status, track maintenance activities, view service history, and manage your contracts — all in one place, at any time.

Escalator maintenance

An approach that's right for you

Predictive escalator maintenance

20 %

80 %

30 %

360°

Send us a message and we'll get back to you shortly

What are you interested in?

Find a maintenance contract that's right for you

KONE Care DX

KONE Care DX Pro

Industry leadership that delivers service innovations

Predictive maintenance for all

Industry-leading digital customer experience and transparency

Get more out of your escalators

Easy ways to add value

Simple escalator modernization solutions

KONE LiveView

References and case studies

HUS Helsinki University Hospital

Tianjin Vanke Wonderland

Lee Garden One

Frequently asked questions

What escalator maintenance services does KONE offer?

How does escalator predictive maintenance work?

How do I access my escalator maintenance data in real time?