Enhance your escalator or moving walk with digital features

KONE Escalator DX transforms your equipment into a safer and connected experience. By adding sensors, lighting, and smart applications to new or existing escalators, you can improve the ambience, communication, people flow, enhance escalator safety, and maximize the value of every escalator or moving walk in your building.

Traditional escalators and moving walks simply move people from A to B. They don't see what's happening around them or support your branding and communication needs.

KONE Escalator DX changes that. By utilizing connected sensors, AI-based video analytics, programmable lighting, and media screens, your escalators or moving walks become active elements in your building, enhancing people flow, ambience and safety.

Features for your need

One modular portfolio, many ways to add value

KONE Escalator DX is a modular digital feature set available across the KONE escalator and moving walk range – and, in many cases, as a modernization or upgrade for existing installations. You can pick and mix the features that best fit your environment, ambition, and budget.

Connected people flow for smoother, safer operations

See what's happening in real time and automate first-line responses, so your teams spend less time reacting on-site. Stay ahead of issues with modern predictive maintenance, so your smart escalators and moving walks keep running reliably, reducing unexpected stoppages and costly disruption.
Differentiate with a redefined user experience

Turn escalators or moving walks into an intuitive part of your wayfinding with smart design lighting, and transform escalator sides into high-impact media that can inform and advertise. Reflect your property's brand and ambience while unlocking new revenue streams from space you already have.
Partner for future-ready, sustainable buildings

Take a modular, connected approach that lets you evolve building performance, passenger safety and experience as your needs shift, supported by predictive maintenance for long-term reliability, uptime and cost control. Combine this with energy-efficient solutions that support your sustainability goals and green building ambitions over the full lifecycle.

KONE Escalator DX is built on a connected foundation. You can optimize your uptime with KONE 24/7 Connected Services.

KONE 24/7 Alert

Improve people flow, safety and maintenance operations with KONE 24/7 Alert, a diagnostics service for round-the-clock monitoring, analysis and response to escalator operating status.
Reduce facility manager workload by detecting real-time equipment condition and stopped equipment.

KONE 24/7 Connect

Improve people flow and equipment availability with intelligent, preventive maintenance enabled by KONE 24/7 Connect, a service for advanced equipment monitoring.
Reduce facility manager workload by detecting real-time equipment condition and stopped equipment.
Proactively fix issues before they cause problems. Smooth people flow, less downtime and increased availability.

Add a little magic to everyday moments with journeys that delight and guide with escalator lighting for handrails and skirts.

KONE Design Lighting consists of LED light strips that can reproduce any color or any temperature of white light, allowing you to create static or dynamic light modes, or use predefined themes for special occasions.

Key benefits:

Clearer entry/exit visibility and easier wayfinding, including color-coded routes and priority lanes.
Adjustable ambience that supports branding, seasons and events without structural changes.
Improved perceived safety and comfort for a wide range of passengers, including visually impaired users.

KONE Escalator Video Monitoring uses cameras and KONE-developed AI to automatically identify unsafe behavior and crowding around your escalators. It gives you real-time visibility of what's happening at landings and/or on the steps, so you can intervene before small issues turn into incidents.

Cameras at entries, exits and/or mid-span send video to an on-site AI unit and server.
The system detects predefined scenarios such as falls, strollers and baggage carts, wrong-way travel, leaning over the handrail, and crowding at landings, as well as people counting and flow curves.
When thresholds are met, it triggers voice messages for passengers and generates alerts, logs and short video clips in the operator interface.

Key benefits:

Moves escalator safety from reactive to preventive.
Reduces the need for constant manual supervision and speeds up response.
Provides incident logs and statistics to support safety and people-flow decisions.

KONE Escalator Media Screen turns cladding into a digital canvas by replacing static cladding with modular LED panels.

LED modules are mounted along the escalator cladding to form a continuous, large-format screen.
Content is loaded via USB or managed centrally via a content management system over LAN or Wi-Fi.
Predefined themes can be combined with your own real-time information, campaigns and behavioral guidance.

Key benefits:

Highly visible guidance and information in the exact context of the journey.
New advertising and branding inventory that can generate revenue and support tenants.
A dynamic visual signature that can be updated without physical renovation.

Get started with KONE Escalator DX

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Digital experience across your escalator portfolio

KONE Escalator DX features are available for a wide range of KONE escalator and moving walk models, and many elements can be added as part of a modernization or upgrade project for existing equipment.

Product Name	Description (+ type)	Segment	Maximum Rise/Length	Inclination	Environment
KONE TravelMaster 110	Escalator	Retail, marine, hospital, hotel, office, airport	13m	30°, 35°	Indoor, outdoor covered or fully outdoor
KONE TravelMaster 115	Inclined moving walk	Retail, marine, hospital, hotel, office, airport, railway station	7m	10°, 12°	Indoor, outdoor covered
KONE TransitMaster 120	Escalator	Railway station, metro, airport, commercial	20m	27.3°, 30°, 35°	Indoor, outdoor covered, fully outdoor
KONE TransitMaster 140	Escalator	Railway station, metro, airport	35m	27.3°, 30°	Indoor, outdoor covered or fully outdoor
KONE TransitMaster 165	Horizontal moving walk	Airport, railway station, retail	100m	0–6°	Indoor, outdoor covered

Customer success stories

See how we've partnered with customers, helping them plan, design, and install solutions that perfectly meet their unique needs.

Bloomberg London

See how Bloomberg’s London HQ uses KONE glass elevators for sustainability and style. Explore this reference case for design and performance.

Learn more
Beijing Daxing International Airport

Discover how Beijing Daxing International Airport delivers seamless people flow for millions of passengers with KONE’s innovative solutions, ensuring efficient, reliable, and safe movement throughout one of the world’s largest airports.

Learn more
Finland At Dubai Expo 2020

See how KONE’s smart elevators, digital services, and people flow solutions helped bring Finland’s vision of sustainable urban development to life at Dubai Expo 2020.

Learn more
HUS Helsinki University Hospital

Discover how HUS Helsinki University Hospital keeps critical healthcare services moving with KONE’s maintenance expertise and digital solutions, ensuring high elevator availability across one of Finland’s largest hospital networks.

Learn more

Frequently asked questions

A smart escalator is an escalator (or moving walk) enhanced with connected digital features that use sensors, AI-based video analytics, lighting, and media screens.

With KONE Escalator DX, the escalator or moving walk becomes a connected part of the building that can detect what is happening in real time and respond through lighting, communication, and monitoring features — improving people flow, safety, and user experience.

KONE Escalator DX features are available across a wide range of KONE escalator and moving walk models. The solution is modular, meaning different digital features can be selected and applied depending on the equipment, environment, and project requirements. In many cases, features can also be added to existing installations through modernization or upgrade.

Yes. Many KONE Escalator DX features can be installed as part of a modernization or upgrade of existing escalators or moving walks after site survey completion. The modular approach allows selected features to be added depending on the condition of the equipment and the scope of the project, without requiring full replacement.

KONE Escalator Video Monitoring is a dedicated safety feature that uses cameras and KONE-developed AI to analyse real-time activity at escalators and moving walks. It detects predefined user behavior such as falls, wrong-way travel, crowding, and unsafe behavior, and provides alerts, logs, and video clips to support faster response and preventive safety management. It gives you proof regarding your potential liability.

KONE Escalator DX features are built on a modular approach that allows them to be implemented as part of modernization or upgrade projects. This means digital features can be added to existing escalators or moving walks depending on the installation, helping to integrate new functionality while supporting continued operation of the building.

KONE Escalator Design Lighting uses LED light strips that can reproduce any color or white light temperature. This allows static or dynamic lighting modes, predefined themes, or customized lighting setups for different environments or events.

KONE Escalator Media Screen content is managed either via USB or centrally through a content management system over LAN or Wi-Fi, allowing updates, campaigns, or information to be changed without physical renovation.

KONE Escalator DX is built on a connected, modular approach that supports energy-efficient solutions across the lifecycle of the equipment. By combining connected features with predictive maintenance and system optimization, it helps support improved uptime, operational efficiency, and broader sustainability goals.

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Enhance your escalator or moving walk with digital features

From moving people to managing people flow

One modular portfolio, many ways to add value

Connected people flow for smoother, safer operations

Differentiate with a redefined user experience

Partner for future-ready, sustainable buildings

KONE 24/7 Connected services

KONE Design Lighting

KONE Escalator Video Monitoring

KONE Escalator Media Screen

Get started with KONE Escalator DX

Send us a message and we'll get back to you shortly

What are you interested in?

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Customer success stories

Bloomberg London

Beijing Daxing International Airport

Finland At Dubai Expo 2020

HUS Helsinki University Hospital

Frequently asked questions

Enhance your escalator or moving walk with digital features

From moving people to managing people flow

One modular portfolio, many ways to add value

Connected people flow for smoother, safer operations

Differentiate with a redefined user experience

Partner for future-ready, sustainable buildings

KONE 24/7 Connected services

KONE Design Lighting

KONE Escalator Video Monitoring

KONE Escalator Media Screen

Get started with KONE Escalator DX

Send us a message and we'll get back to you shortly

What are you interested in?

Customer success stories

Bloomberg London

Beijing Daxing International Airport

Finland At Dubai Expo 2020

HUS Helsinki University Hospital

Frequently asked questions

What is a smart escalator/moving walk?

Which escalator and moving walk models support KONE Escalator DX features?

Can we add KONE Escalator DX features to our existing escalators and moving walks?

Does KONE Escalator Video Monitoring replace our existing CCTV system?

How much disruption will installing KONE Escalator DX features cause to our building operations?

How do we manage lighting themes and content on the media screens?

How do these digital features affect energy consumption?