A KONE technician and two other people discussing in a building with elevators in the background

Safety

Safety is at the heart of everything we do. We want to make sure that everyone, from our employees and partners to the users of our equipment, gets home safely every day. Together, we create safety and actively care for one another’s well-being.

Safety is one of our core principles, deeply embedded in our culture and daily operations. It guides everything we do – from design and manufacturing to installation, service operations, and collaboration with customers and partners – with a strong focus on the safe use of our equipment.

We are committed to creating safety together. In practice, this means:

Focusing on prevention: Rather than relying mainly on traditional safety measures and lagging indicators, such as injury frequency rates, we emphasize proactive reporting, risk identification, and mitigation before the risks could lead to serious incidents.
Integrating safety into everyday work: Supported by visible leadership, continual improvement, and advanced digital tools.
Empowering our people and partners: Encouraging everyone to speak up, share ideas, and help shape safer ways of working – while keeping them informed of the actions taken.
Using data to drive decisions: Leveraging digital solutions to provide real-time insights that enable smarter actions and ongoing safety improvement.
Working together globally: Engaging employees, customers, and partners through initiatives such as our annual Safety Week.

We move 2 billion people every day, and we aim to make those journeys safe. Safety is built into everything we do, from design and product development to manufacturing, installation, continuous performance monitoring, and maintenance and modernization.

Our products serve individuals with different mobility levels, including the elderly, people with disabilities, children, and those carrying heavy or large items. Our products are also essential in environments such as hospitals, shopping centers, and public transportation hubs where safety and reliability are critical factors. Naturally, children and young adults are more prone to incidents caused by misuse or unintended use of the equipment. We take all these safety aspects into account in our operations.

Regarding the safety of our own employees and subcontractors, we have one main objective that guides our operations: We strive for all our employees and subcontractors to return home safe every day.

Everyone at KONE has the responsibility and capability to report incidents and near misses through our reporting platform. Furthermore, everyone has the duty and authority to stop work in unsafe circumstances.

Explore more of KONE's safety principles on our global site.

Explore our safety stories

How KONE powers people flow at 2 Finsbury Avenue in London

Explore how KONE's people flow solutions power 2 Finsbury Avenue in London, improving mobility, user experience, and workplace connectivity for thousands of daily users.

Learn more
How an AI tool helps service technicians stay one step ahead

KONE Technician Assistant is guiding service technicians to troubleshoot faster and prepare for a future where elevator maintenance is increasingly predictive.

Learn more
How elevator data helps Warsaw Trade Tower work smarter

At Warsaw Trade Tower, elevators do more than move people between floors. The data they generate helps building managers understand how the spaces are used, giving property teams new ways to save energy, improve comfort, and run offices more intelligently.

Learn more
More than elevator service in Manila

In Manila Philippines where millions of people move through an ever-growing urban landscape, Arnel Villanueva, service supervisor, and his manager Therese Loren Dacanay, are doing more than just delivering reliable elevator service.

Learn more