Citigroup Centre at 2 Park Street is a landmark building offering premium office space in the heart of Sydney, Australia. Twenty-six KONE elevators serve the forty-one office floors atop a four-story retail podium and four-story car park.


KONE installed the elevators for Citigroup Centre at the start of the millennium. When opened, it was home to the fastest elevators in Australia with the units traveling at eight meters per second. During the first ten years of operation, the elevators were maintained by a third-party service provider. However, in 2011, KONE began maintaining the elevators and has been active on site since. Timely preventative maintenance is crucial to fixing potential faults before they cause downtime. At the Citigroup Centre, KONE provides its KONE Care™ Maintenance Service solutions. The tailored plan includes KONE Clinica™, where a specialist investigates the cause of recurring problems and defines corrective actions. KONE also has technicians on site from 7 am to 7 pm every weekday to ensure the equipment remains operational during peak traffic times.

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Building facts

  • Completed: 2000
  • Height: 243 m
  • Floors: 41 of office space, 4-story retail podium, 4-story car park
  • Total floor area: 73,500 sqm
  • Building owner: GPT (50%) & Charter Hall (50%)
  • Property manager: Jones Lang LaSalle

KONE solutions

  • 23 KONE passenger elevators
  • 2 KONE car park elevators
  • 1 KONE freight elevator
  • KONE Care™ Maintenance Service
  • On-site service technicians for 12 hours on weekdays

Citigroup Centre

  • To bring an underperforming site up to the operational standards expected by the customer, end users and KONE
  • Initial service and technical repair of equipment
  • Fixed manned location with on-site service technicians on weekdays

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