Back to top


KONE has a strong life-cycle business model.

KONE provides value for the customers during the entire lifespan of the building. In the new equipment business, we offer innovative, intelligent and sustainable elevators, escalators, automatic building doors and integrated access control solutions to deliver the best people flow experience. In maintenance, we ensure the safety and availability of the equipment in operation, and in modernization we offer solutions for aging equipment ranging from the replacement of components to full replacements.

KONE’s business model is capital light as the working capital is negative in all businesses and we work extensively with component suppliers to complement our own manufacturing capacity. The maintenance business is very stable due to high requirements for safety and reliability. The customer relationships are also typically long and stable (over 90% annual retention rate). New equipment and modernization are more cyclical in nature and follow the construction cycles.


New equipment:

  • Growth drivers: urbanization and changing demographics
  • Follows regional construction cycles
  • Customers: developers, builders, architects, consultants, building owners


  • Growth drivers: growing installed base, high requirements on safety and reliability
  • Stable business due high requirements on safety and reliability
  • Customers: building owners, facility managers, housing corporations


  • Growth driver: aging installed base, higher requirements for efficient people flow, safety and sustainability, strong maintenance base
  • Customers: building owners, housing corporations, facility managers

In addition to the core growth drivers, changing customer needs as well as new technologies offer new opportunities to create value for customers.

We use cookies to optimize site functionality and to give you the best possible experience while browsing our site. If you are fine with this and accept all cookies, just click the 'Accept' button. You can also review our privacy statement.

Would you like to explore our corporate site or visit your local website?

Stay on Corporate site

Would you like to browse the solutions available in your area and the local contact information? Please go to your local website.

Your suggested website is

United States

Go to your suggested website